Spa and Recreation Manager (Local package)

JOB SUMMARY

Responsible for managing and supervising all areas of the Department including Spa Fitness Center Recreation Pool Beach Operations and related guest experiences. Coordinates the delivery of recreational activities fitness programming spa and salon treatments group wellness experiences and leisure activities. Directs and works with managers and associates to successfully execute all wellness operations while maximizing guest satisfaction employee engagement operational excellence and financial performance.

CANDIDATE PROFILE

Education and Experience

• 2-year degree in Hospitality Business Administration Recreation Management Physical Education Health Education Wellness Management or related major with 5 years of progressive experience.
• Bachelors degree in a related discipline with 3 years of progressive management experience.
• Minimum of 3 years of experience as a SPA therapist and 2 years as a SPA Manager or equivalent.

CORE WORK ACTIVITIES

CORE WORK ACTIVITIES

1. MANAGING SPA AND RECREATION OPERATIONS
Direct all Spa Salon Fitness Recreation Activities Pool and Beach operations.
Manage day-to-day operations and ensure facilities operate safely and efficiently.
Oversee fitness centers SPA treatment rooms locker rooms pools and beaches.
Ensure cleanliness maintenance and presentation standards are consistently achieved.
Coordinate preventive maintenance and equipment replacement plans.
Manage wellness technology reservation platforms and operational systems.
Establish operational standards and service procedures.
Conduct regular facility inspections and quality audits.
Manage vendor relationships including but not limited to watersports wellness practitioners and retail suppliers.

2. ACTIVITIES PROGRAMMING AND GUEST EXPERIENCE
Develop quarterly activities programs aligned with resort positioning.
Create spa fitness recreation and holistic wellness programs.
Develop signature experiences and destination-specific offerings.
Manage group activities for conferences incentive groups and weddings.
Oversee childrens programs and family recreation activities.
Coordinate team-building events beach activities fitness challenges and wellness retreats.
Monitor market trends and introduce innovative concepts.
Ensure all experiences reflect luxury hospitality standards.

3. FINANCIAL MANAGEMENT
Prepare annual operating and capital budgets.
Manage revenues expenses payroll and profitability.
Monitor departmental financial performance monthly.
Develop strategies to maximize revenues.
Manage retail operations including product selection and merchandising.
Control inventory purchasing and cost management processes.
Review financial reports and implement corrective actions.
Drive ancillary revenues through memberships packages and promotions.

4. SALES AND MARKETING
Partner with Sales and Marketing teams to drive recreational business.
Develop seasonal campaigns and promotional activities.
Ensure recreation offerings are represented in resort collateral.
Develop recreational and team-building packages for leisure group and corporate markets.
Oversee membership programs and loyalty initiatives.
Support digital marketing social media and public relations activities.
Evaluate new products and services to maintain competitiveness.

5. REVENUE MANAGEMENT
Monitor utilization and treatment productivity.
Develop pricing strategies and yield management initiatives.
Analyze guest demand patterns and optimize scheduling.
Maximize treatment room fitness and recreation capacity.
Monitor retail conversion and upselling opportunities.
Ensure payroll productivity standards are achieved.

6. ENSURING EXCEPTIONAL CUSTOMER SERVICE
Lead by example as a recreation and hospitality ambassador.
Ensure personalized and engaging guest experiences.
Review guest satisfaction surveys and online feedback.
Resolve guest concerns promptly and professionally.
Implement service recovery and continuous improvement plans.
Establish measurable guest satisfaction goals.
Maintain luxury service standards across all SPA and recreation areas

7. HUMAN RESOURCES MANAGEMENT
Recruit interview and hire qualified associates.
Lead onboarding orientation and skills training programs.
Develop succession plans and career pathways.
Coach managers and supervisors to achieve business objectives.
Conduct performance reviews and talent assessments.
Foster teamwork inclusion and employee engagement.
Drive retention and recognition initiatives.
Maintain compliance with labor standards and policies.

8. SAFETY COMPLIANCE AND RISK MANAGEMENT
Ensure compliance with health safety and sanitation regulations.
Oversee pool and beach safety procedures.
Maintain wellness licensing and certification requirements.
Conduct emergency preparedness and response training.
Manage incident reporting and risk mitigation programs.
Ensure compliance with company and brand standards.