Site Reliability Engineer

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy. Weve assessed over 1 billion consumers across four countries and were on a mission to provide 100 million credit lines using the power of AI and Big Data.

Keep Sophia Voice Bot our customer-facing AI voice product reliable observable and recoverable under real production load. You own the SLOs the on-call response and the release-safety guardrails for Sophia and its supporting AI pipeline (ASR LLM TTS RAG telephony). Reliability is the deliverable; AI is the workload you make reliable.

• SLOs and SLIs for Sophia Voice Bot: availability p95/p99 latency time-to-first-audio ASR/TTS quality proxies retrieval quality signals call completion rate error budget tracking.
• Incident response: on-call rotation paging hygiene runbook authoring postmortem facilitation follow-up action tracking reliability reviews.
• Observability for Sophia: metrics logs traces across ASR / LLM / TTS / RAG / telephony; prompt-response logging token and cost dashboards model-version-aware views end-to-end call trace visibility.
• Release safety for Sophia: canary releases progressive rollouts regression detection between model and prompt versions automated rollback load testing voice endpoints before launch.
• Production hygiene: alerting tuned to user impact (not noise) capacity and quota monitoring for model providers dependency health checks SLO-aligned dashboards.
• AI-assisted SRE tooling: building or improving internal AI copilots for alert triage log analysis postmortem drafting and runbook generation.

• 35 years running production systems (SRE or strong DevOps). You can debug a flaky service end-to-end solo.
• SRE practice: youve carried a pager and run incidents written postmortems and defined and monitored SLOs/SLIs with error-budget conversations.
• Observability (Prometheus Grafana OpenTelemetry Datadog or similar): queries dashboards alerts tuned for signal.
• Extensive experience with Kubernetes: networking rollout deployment and graceful shutdown.
• Platform fundamentals: Kubernetes; CI/CD (GitHub Actions ArgoCD or similar) with rollback and progressive delivery; infrastructure-as-code (Terraform preferred); a major cloud (AWS GCP or Azure) with reliability and cost awareness.
• You write tooling in Python Go or Bash not just config.
• You use AI/LLM tools (Claude ChatGPT Cursor Copilot) daily and can cite specific time saved.

Nice to Have

• Familiarity with inference servers ( Triton..) or LLM gateways (vLLM..).
• Experience building internal tooling using LLMs
• DevSecOps awareness: container scanning secret management dependency hygiene SBOMs.
• VietnameseEnglish bilingual working ability.

• How to apply AI to the SRE workflow itself a meta-skill that compounds across your career.
• Direct mentorship from senior/staff SRE who own the platform layer with a clear path to senior IC.

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally experience recruiting world-class talents
• Competitive compensation package including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies including annual leave sick leave and flexible work hours
• Convenient central district 1 office location next to a future metro station
• Onsite lunch with multiple options including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities sponsored sports clubs and happy hour every Thursday
• Unlimited free coffee tea snacks and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology come join our team. We offer the runway to truly make an impact.

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Experience:

IC