Service Engineer EA
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Job Summary
KEY RESPONSIBILITIES
Impact on Business
- Remote and on-site support service on Festo products
- Troubleshooting commissioning dimensioning of Festo products
- Initiation of On-Site Support if necessary
- Case escalation if problem solving is not possible.
(Hand over to Service Coordinatoror next level support) - Ensures compliance with agreed dates and timelines
- Transferring of expert knowledge to Festo colleagues
- Planning documentation and reporting of service/support activities
- Flexibility in working times
- Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic etc)
- Any other adhoc tasks from line manager from time to time
Communication with internal and/or external Customers Suppliers as well as Third Parties
- Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.
- Ensures a close cooperation with different depts. (Solution Engineering Application Engineering Concept Engineering Quality etc.) as far as necessary
Innovation and Change
- Failure identification root cause analysis identification of suitable measures fault clearance implementation of improvement measures of Festo products
- Development maintenance and execution of test and simulation (after sales) in the Festo Experience Center when necessary
- To observe any potential of process change opportunity
Educational Background
- Bachelors Degree in Mechatronic Electrical or relevant field
- Masters Degree will be advantages but not mandatory
- Diploma can be considered based on work experience
Extended Knowledge and Experience:
- Customer service oriented
- Good interpersonal and communication skills
- Good spoken and written in English
- Experience in Control system PLC programming (Festo Siemens Omron Allan Bradley and/or Beckhoff) sensors motor controller servo motor and/or remote IO.
Personal Competencies
- Strong analytical and troubleshooting mindset
- Excellent communication and interpersonal skills
- Customer-oriented attitude
- Self-driven and capable of working independently
- Ability to manage multiple service cases simultaneously
- Willingness to travel within Vietnam and occasionally within Southeast Asia
- Strong sense of ownership and accountability
Country: Vietnam (VN)
Location: Ha Noi
Company:Festo Co. Ltd.
Required Experience:
IC
About Company
Festo AG provides a variety of pneumatic and electrical automation technologies for mechanical engineering tasks. The company's products include valves, valve terminals, handling and assembly technology, drives, sensors, vacuum technology, and bus systems. Festo AG serves more than 30 ... View more
