Service Delivery Manager
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
- Customer Relationship Management:
Build and maintain strong relationships with key customers.
Understand customer needs and challenges through regular meetings and reviews. - Technical Support:
Provide support to resolve customers technical issues promptly.
Oversight the implementation configuration and troubleshooting of products and services mainly for IT infrastructure. - Consulting:
Propose technical solutions with GTM team which is aligned with customers business goals.
Offer advice on the adoption of new technologies and products. - Project Management Oversight:
Oversight Plan execute and monitor technical projects for specific clients
Report on project progress and make adjustments as necessary. - Training and Education:
Provide training to customers on the use of products and services.
Create and deliver technical documentation and guidelines. - Product Knowledge Acquisition:
Gain comprehensive and detailed knowledge of the companys products.
Stay updated with the latest product features and enhancements.
- Bachelors degree in Computer Science Information Technology or a related field.
- Experience in technical support or account management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience in project management is a plus.
- Language skill (Business level)
o English Vietnamese OR Japanese Vietnamese
Nice to Have
- Candidates with CCNA / CCNP certificates...
- Candidates with Azure Or AWS certificates
- Candidates with Network skill: Implementation & configuration for network equipment for Core switch Distribution Access Switch firewall from makers Cisco Juniper Fortinet
- JLPT Japanese Language more than N2 OR TOEIC score more than 785
Benefit
- Competitive salary based on agreement.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Annual bonuses and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave plus 1 additional day for every 3 years of service up to 20 days.
Workplace type:
About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
Manager
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
