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RTI Account Manager – Northern Region

ROCKWOOL Group

Job Location:

Hanoi - Vietnam

Monthly Salary: Not provided by the employer

Posted: 21 May 2026 (30+ days ago)

Application Deadline: 20 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Location : HAS Factory (Lot C4 Road No. 2 Hai Son Industrial Park Binh Tien 2 Hamlet Duc Hoa Commune Tay Ninh Province Vietnam)

Job Purpose & Scope

The Account Manager Northern Region Region is responsible for managing

and developing key customer accounts in the Northern market ensuring timely delivery of high-quality products and excellent customer service in line with ROCKWOOL standards.

This role leads and motivates the customer service team to achieve business objectives customer satisfaction and long-term partnership development. The position requires strong product knowledge communication capability and coordination across internal departments to ensure customer commitments are fulfilled.

The ultimate challenge of this role is to achieve sustainable customer loyalty satisfaction and business growth in the Northern region.

Key Result Areas

Customer satisfaction and retention
On-time and accurate order processing and delivery
Compliance with contract agreements and company policies
Effective coordination between sales logistics production and quality teams
Team performance and development
Revenue growth and account stability

Key Responsibilities & Job Content

Customer & Order Management

Manage and support customer service staff to achieve individual and team targets.
Ensure all customer orders comply with contract agreements and are processed accurately and timely.
Review sales orders in the system for correctness (price payment terms delivery terms special conditions).
Ensure customers receive accurate clear and updated information regarding their orders.
Monitor product availability for domestic and export customers to ensure readiness for shipment.
Ensure all orders are delivered in full and all related documents are properly archived.

Customer Relationship & Problem Solving

Maintain strong long-term relationships with key customers.
Investigate and resolve customer complaints or complex issues in a professional and timely manner.
Ensure customer problems are solved correctly on time and to customer satisfaction.
Conduct customer meetings when necessary to improve service quality and cooperation.

Internal Coordination

Coordinate closely with Warehouse Logistics Production Planning QA and Production to meet customer requirements and delivery schedules.
Prepare export quotations when required.
Participate in cross-functional discussions to improve customer service processes.

Team Leadership & Development

Develop coach and retain high-quality customer service staff.
Provide constructive feedback and performance guidance.
Promote a learning culture and continuous improvement mindset within the team.
Encourage teamwork and mutual respect within the department.

Process Improvement & Compliance

Develop and improve customer service procedures policies and service standards.
Ensure compliance with ROCKWOOL values policies and business ethics.
Participate in special projects or assignments as directed by management.
Meeting with other managers to discuss possible improvements to customer service
Fully contribution on special or assignment time to time from directed superior

Required Experience:

Manager

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