Operations Transformation Manager, Financial Services
Job Location:
Salary:
Experience Required:
Posted:
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Job Summary
Leading internal projects and Implementation: |
- Manage internal projects execute strategic initiatives across the entire lending value chain ensuring seamless translation from concept to operational reality |
- Fill functional gaps by providing expertise and capabilities missing in current local teams across credit sales collections and operations |
- Drive completion of high-priority lending business tasks and projects without delays or internal alignment bottlenecks |
- Serve as the direct execution arm for management directives requiring immediate implementation |
Lending Business Quality Leadership: |
- Develop and implement comprehensive quality assurance frameworks for all lending operations including origination underwriting disbursement and collections |
- Establish performance evaluation systems that provide real-time insights into lending business effectiveness |
- Design and execute quality control processes that ensure consistency across the entire lending customer journey |
- Create accountability mechanisms that drive performance improvements across credit risk sales and operational functions |
Lending Business Excellence: |
- Ensure consistent lending service delivery that meets portfolio quality customer satisfaction and profitability targets |
- Implement continuous improvement methodologies that enhance lending efficiency risk management and customer experience |
- Maintain regulatory compliance while driving lending business performance across all operational areas |
- Build scalable lending systems and processes that support long-term business growth and market expansion |
Performance Management & Analysis: |
- Conduct systematic analysis of lending business metrics including portfolio quality sales performance collection effectiveness and operational efficiency |
- Provide regular performance assessments to senior management with clear recommendations for lending business improvements |
- Identify operational inefficiencies across the lending process and implement corrective measures without requiring extensive approvals |
- Monitor compliance with lending regulations risk management standards and internal quality benchmarks |
Cross-Functional Collaboration & Problem-Solving: |
- Work directly with credit sales collections operations and product teams to resolve lending business issues |
- Coordinate resources and efforts across all lending functions to ensure unified execution of business initiatives |
- Lead process improvement projects based on lending performance data and customer feedback |
- Mentor and develop local team capabilities across all lending functions to achieve sustainable performance improvements |
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Required Skills:
Education Bachelors degree in Economics Finance Securities Accounting Auditing Banking or related fields. Possession of a securities practicing license/certification. Knowledge / Expertise Strong understanding of financial and securities markets. Solid knowledge of institutional investor behavior. Experience 510 years of experience in Institutional Client Development/Sales Asset Management Fund Management or Investment Banking at banks securities firms or fund management companies. Skills Ability to perform under pressure and meet sales/revenue targets. Excellent communication negotiation and relationship management skills with a client-first mindset. Strong English proficiency in communication presentations and report writing. Professional attitude and work style. Strict compliance with internal policies and applicable laws/regulations. Strong commitment to confidentiality and client data protection. Ability to collaborate effectively across functions/departments to achieve shared goals.
