Enter a job title or keyword

MFG Customer Success Executive

NTT

Job Location:

Hanoi - Vietnam

Monthly Salary: Not provided by the employer

Posted: 2 July 2026 (30+ days ago)

Application Deadline: 29 September 2026

Vacancies: 1 Vacancy

Job Summary

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.

Your day at NTT DATA

We are looking for a Customer Success professional specializing in the Manufacturing sector to drive successful solution adoption and long-term value realization for enterprise clients.
This role focuses on understanding manufacturing operations identifying digital transformation opportunities and acting as a trusted advisor to clients.

Key Responsibilities

Manage the end-to-end customer lifecycle for Manufacturing clients
Act as a trusted advisor understanding business processes (supply chain production operations) and transformation needs
Identify whitespace opportunities and recommend solutions to improve efficiency and performance
Collaborate with delivery technical and sales teams to ensure smooth implementation
Lead solution discussions and ROI-driven presentations tailored to manufacturing use cases
Support project governance and ensure successful execution aligned with client expectations
Strengthen long-term relationships with key stakeholders

Qualifications and Experience

8 years of experience in customer success account management or solution delivery
Strong exposure to Manufacturing industry (factory supply chain operations etc.)
Strong consulting mindset with ability to translate business needs into solutions
Ability to present value and ROI clearly to clients
Proactive customer-centric and detail-oriented
Strong communication and stakeholder management skills
English professional proficiency (Japanese is a plus)

Preferred

Background in IT services / digital transformation / smart factory solutions
Experience working with Japanese manufacturing clients is a strong advantage

Benefits:

Competitive salary based on agreement.
Full social insurance coverage based on salary.
Probation with 100% salary.
Annual bonuses and regular salary reviews.
Training sponsorship for professional courses and certification exams.
Comprehensive healthcare coverage for staff and their families.
Regular health check-ups.
15 days of paid annual leave plus 1 additional day for every 3 years of service up to 20 days.

Work Schedule:

Hybrid working mode.
Monday to Friday 08:00 12:00 and 13:00 17:00.
Flexible start hours between 7:45 AM and 9:00 AM with manager approval.

Work Locations:

Hanoi Office: Room 202 2nd Floor HITC Building 239 Xuan Thuy street Cau Giay Ward Hanoi.

Workplace type:

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.

Apply Now