Lead the development and execution of Sales & Aftersales Quality Control Compliance Audit and Investigation strategies across the dealer and service network.
Establish governance frameworks policies standards and quality control processes to ensure operational excellence and regulatory compliance.
Develop and oversee annual risk-based audit plans ensuring effective execution of periodic ad-hoc and special audits.
Lead investigations into critical operational issues customer complaints fraud and non-compliance cases ensuring timely resolution and preventive actions.
Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
Monitor dealer and workshop performance through quality KPIs compliance metrics audit findings and operational health indicators.
Collaborate with Sales Aftersales Network Development Customer Experience Legal and other stakeholders to strengthen operational governance and quality performance.
Lead continuous improvement initiatives by leveraging data analytics benchmarking and industry best practices.
Manage departmental planning budgeting resource allocation and project execution.
Prepare executive-level reports present key findings risk assessments and strategic recommendations to senior management.
Coach develop and lead team members to build a high-performing quality organization.
Requirements
Education
Bachelors degree or above in Automotive Engineering Quality Management Business Administration or a related field.
Experience
Minimum 810 years of experience in Quality Management Operational Audit Sales Operations Aftersales Operations Dealer Network Management or related functions.
At least 3 years of people management or team leadership experience.
Experience in the automotive OEM industry or managing dealer networks is highly preferred.
Technical Skills
Quality Management Systems
Operational Audit & Compliance
Investigation & Fraud Detection
Root Cause Analysis (RCA)
Corrective & Preventive Action (CAPA)
Risk Management & Internal Control
Data Analytics Power BI Advanced Excel
Project & Stakeholder Management
Leadership Competencies
Strategic thinking
Decision-making and problem-solving
Leadership and coaching
Cross-functional collaboration
Change management
Strong communication and influencing skills
Languages
Business-level English.
Preferred Qualifications
ISO 9001 Lead/Internal Auditor
IATF 16949 Auditor
Lean Six Sigma Green Belt / Black Belt
Certified Quality Engineer (CQE)
Certified Internal Auditor (CIA)
Benefits
At VinFast we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.
Competitive salary package with annual performance review and bonus.
Comprehensive health insurance for employees.
Professional development through technical leadership and international training programs.
Opportunity to work in a fast-growing global automotive company with exposure to international markets.
Career advancement opportunities within a dynamic and high-performance organization.
Collaborative innovative and results-driven working environment.
Annual health check-up and employee wellness programs.
Company-sponsored team building and employee engagement activities.
Paid annual leave and public holidays in accordance with company policy and local labor regulations.
Other attractive benefits in accordance with VinFasts compensation and benefits policies.
Required Skills:
Bachelors degree in Automotive Engineering or related field. Minimum 3 years of experience in automotive diagnostics vehicle troubleshooting or repair at authorized dealerships or automotive companies. Experience working with automotive diagnostic equipment scan tools and software update platforms. Prior experience with FOTA processes is highly preferred. Strong understanding of electric vehicle systems automotive electronics and software architecture. Proficient in English (reading writing and communication). Experience in automotive OEMs is a plus. Strong problem-solving skills attention to detail and ability to work independently and collaboratively.
Lead the development and execution of Sales & Aftersales Quality Control Compliance Audit and Investigation strategies across the dealer and service network.Establish governance frameworks policies standards and quality control processes to ensure operational excellence and regulatory compliance.Dev...
Lead the development and execution of Sales & Aftersales Quality Control Compliance Audit and Investigation strategies across the dealer and service network.
Establish governance frameworks policies standards and quality control processes to ensure operational excellence and regulatory compliance.
Develop and oversee annual risk-based audit plans ensuring effective execution of periodic ad-hoc and special audits.
Lead investigations into critical operational issues customer complaints fraud and non-compliance cases ensuring timely resolution and preventive actions.
Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
Monitor dealer and workshop performance through quality KPIs compliance metrics audit findings and operational health indicators.
Collaborate with Sales Aftersales Network Development Customer Experience Legal and other stakeholders to strengthen operational governance and quality performance.
Lead continuous improvement initiatives by leveraging data analytics benchmarking and industry best practices.
Manage departmental planning budgeting resource allocation and project execution.
Prepare executive-level reports present key findings risk assessments and strategic recommendations to senior management.
Coach develop and lead team members to build a high-performing quality organization.
Requirements
Education
Bachelors degree or above in Automotive Engineering Quality Management Business Administration or a related field.
Experience
Minimum 810 years of experience in Quality Management Operational Audit Sales Operations Aftersales Operations Dealer Network Management or related functions.
At least 3 years of people management or team leadership experience.
Experience in the automotive OEM industry or managing dealer networks is highly preferred.
Technical Skills
Quality Management Systems
Operational Audit & Compliance
Investigation & Fraud Detection
Root Cause Analysis (RCA)
Corrective & Preventive Action (CAPA)
Risk Management & Internal Control
Data Analytics Power BI Advanced Excel
Project & Stakeholder Management
Leadership Competencies
Strategic thinking
Decision-making and problem-solving
Leadership and coaching
Cross-functional collaboration
Change management
Strong communication and influencing skills
Languages
Business-level English.
Preferred Qualifications
ISO 9001 Lead/Internal Auditor
IATF 16949 Auditor
Lean Six Sigma Green Belt / Black Belt
Certified Quality Engineer (CQE)
Certified Internal Auditor (CIA)
Benefits
At VinFast we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.
Competitive salary package with annual performance review and bonus.
Comprehensive health insurance for employees.
Professional development through technical leadership and international training programs.
Opportunity to work in a fast-growing global automotive company with exposure to international markets.
Career advancement opportunities within a dynamic and high-performance organization.
Collaborative innovative and results-driven working environment.
Annual health check-up and employee wellness programs.
Company-sponsored team building and employee engagement activities.
Paid annual leave and public holidays in accordance with company policy and local labor regulations.
Other attractive benefits in accordance with VinFasts compensation and benefits policies.
Required Skills:
Bachelors degree in Automotive Engineering or related field. Minimum 3 years of experience in automotive diagnostics vehicle troubleshooting or repair at authorized dealerships or automotive companies. Experience working with automotive diagnostic equipment scan tools and software update platforms. Prior experience with FOTA processes is highly preferred. Strong understanding of electric vehicle systems automotive electronics and software architecture. Proficient in English (reading writing and communication). Experience in automotive OEMs is a plus. Strong problem-solving skills attention to detail and ability to work independently and collaboratively.
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