Key Account Leader (SoftlinesTextile)

Reporting directly to the Key Account Manager for Softlines products you will play a key role in ensuring that our inspection programs consistently meet or exceed client expectations while maintaining the highest standards of service quality.

Your main responsibilities will be to:

• Manage and follow up on assigned Key Accounts for Softlines products ensuring that client requirements are clearly understood accurately implemented and consistently met throughout the inspection programs.
• Define implement and monitor Key Performance Indicators (KPIs) to drive project performance ensure timely delivery and maintain the reliability and accuracy of QC results.
• Drive continuous service improvement by identifying potential issues implementing effective solutions and maintaining a low client claim rate.
• Build strong relationships and communicate effectively with key client contacts and internal stakeholders including Sales Back Office and Frontline Operations teams to ensure smooth program execution.
• Support pre-sales activities and client meetings working closely with Sales and Operations teams to understand client needs and provide appropriate inspection solutions.
• Stay up to date with industry standards and client requirements and proactively share knowledge with team members to continuously improve inspection processes and protocols.
• Lead and develop a team of Supervisors and Specialists providing clear direction monitoring performance.

Qualifications :

In order to succeed in this role you must have:

• A Bachelors degree in Textile Garment Supply Chain Business or a related field.
• 46 years of experience in Softlines quality control inspection manufacturing supply chain or a related field.
• Strong experience in managing client accounts understanding client requirements and ensuring high levels of client satisfaction.
• Excellent spoken and written English skills with strong communication and stakeholder management abilities.
• Strong knowledge of Softlines products quality standards inspection processes and industry requirements.
• Strong problem-solving and analytical skills with the ability to identify root causes and implement effective solutions.
• Good project and time management skills with the ability to manage multiple priorities and deliver results within tight deadlines.
• Strong leadership and team management skills with the ability to lead and develop Supervisors and Specialists.
• Proficiency in Microsoft Excel; advanced skills in Macros/VBA would be an advantage.

Additional Information :

Please send your resume to or Zalo/Whatsapp: 84  

Remote Work :

No

Employment Type :

Full-time