IT Analyst (Help Desk Engineer)

• Receiving support requests directly from users via emails or hotlines logging tickets to the ServiceDesk system and confirming the reception of requests to users in a timely manner
• By oneself or together with the team analyzing the issues proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity) LAN cabling Wireless printers fax machines scanners photocopying machines projectors and other IT devices
• Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
• Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
• Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets IT accessories ...
• Installing software base on user requests
• Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

Job requirements:

• On-site work
• Good knowledge in PC and other IT devices hardware/software/connectivity including Windows and Linux operating systems good skills in analyzing diagnosing and trouble-shooting issues
• Have experience working on any Help Desk or similar systems (example: ServiceNow JIRA ...)
• Basic knowledge in networking server corporate web tool/application web filter antivirus software VPN ...
• Good knowledge in Operation System: Windows 10/11 Redhat Ubuntu
• Good knowledge in writing scripting: PowerShell (Windows) and Bash shell (Linux)
• Have knowledge about any Cloning system or mass deployment is a plus
• Have knowledge in MS Office 365 Microsoft 365 Tools AD Azure Copilot Virtualize system is advantage
• Ability to utilize tools like Microsoft Excel Power Point Power BI Power Automate Power Apps to write report and analyze it is a plus.

Qualifications :

• Bachelor of Computer Science Information Technology related technical field.
• Good communication in English
• Enthusiasm for user support roles demonstrating professionalism good manners and empathy toward users.

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
 
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.     
 
At Renesas you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.    

Are you ready to own your success and make your mark  

Join Renesas. Lets Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

Remote Work :

No

Employment Type :

Full-time