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Hanoi Touring Executive

Flight Centre

Job Location:

Hanoi - Vietnam

Monthly Salary: Not provided by the employer

Posted: 14 July 2026 (30+ days ago)

Application Deadline: 11 October 2026

Vacancies: 1 Vacancy

Job Summary

We are looking for Touring Executive (Operations Executive) at Discova Hanoi.

POSITION PURPOSE

To play a fundamental role in successfully running all Discova tours. As a part of Touring Team Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity.

This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally the role will be responsible for assigning guides reconfirming reservations handling operational issues and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.

JOB SPECIFICATIONS

1. Guide Assignment and Tour Preparation

Coordinate guide assignments transfers and tour logistics to ensure smooth daily operations.
Prepare tour documentation and maintain accurate operational information in Tourplan.
Liaise with internal teams guides drivers and suppliers to deliver seamless tour execution.

2. Customer Service Experience

Ensure itinerary details and operational arrangements are accurate before tour departure.
Provide operational support for customer enquiries complaints and unexpected incidents working closely with the Reservations team.
Resolve service issues promptly to maintain a high-quality customer experience.

3. Business Acument

Process guide payments and monitor cash advance settlements.
Review tour costs resolve pricing discrepancies and update costing in Tourplan.
Support tour profitability by ensuring accurate operational costing and budget control.

ESSENTIAL QUALIFICATION AND EXPERIENCE

Previous experience in tourism or DMC an advantage

Degree in tourism and hospitality is an advantage

Fluent in national local language and intermediate to advanced level of written and spoken English

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more

Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: Were committed to protecting the environment essential to tourisms future

About Discova

As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!

#LI-HN1#DSVA#LI-Onsite

Required Experience:

Exec

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