English Content Moderator

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content enforcing guidelines and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Location: Tam Trinh Tuong Mai Hanoi

Working hour:

• Operating hours: Monday through Sunday.
• Work in a maximum of 40 hours per week (5 shift/week with night shift required).
• Availability on weekends holidays.

Responsibilities

• Review all user-generated content on your platform including text chats images videos and comments.
• Assess whether the content adheres to community guidelines make sound a judgment call and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Key Skills and Experience

• Vocational Certificate or Higher in any field
• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• Strong verbal and written communication skills (B2 proficiency)
• New graduates are welcome to apply
• Able to start immediately is an advantage