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Deputy Chief Customer Officer
Job Location:
Salary:
Experience Required:
Posted:
16 September 2026 (9 days ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ACG3831JOB
Our client is a one of the leading companies in construction real estate investment in Vietnam who is seeking an experienced candidate.
Strategic Business Leadership & Governance
- Develop and recommend business strategies operating models and commercial exploitation models while establishing overall business plans and leading their implementation in line with the Companys short- and long-term strategic objectives.
- Develop management models organizational structures workforce plans and operating mechanisms for the business division in alignment with the Companys value chain.
- Develop and recommend commercial policies including pricing incentives discount structures and flexible leasing terms ensuring alignment with market movements and the Companys competitive advantages.
- Advise on the expansion of business networks and international partnerships including engagement with master franchise partners F&B brands and international retailers seeking to enter or expand their presence in Vietnam.
- Participate in project concept development and asset lifecycle optimization including functional planning space allocation technical requirements construction cost optimization renovation changes in functionality and restructuring of underperforming or low-occupancy areas.
- Provide recommendations on design and development solutions that support efficient business operations and commercial performance.
Business Strategy Planning & Market Development
- Direct the assessment of feasibility for new projects and participate in the design stage to ensure projects are commercially viable and supported by appropriate business planning.
- Develop positioning strategies tenant mix and merchandise category structures for commercial real estate projects.
- Establish short- and long-term leasing strategies for individual projects within the portfolio.
- Set business objectives customer and partner development plans and commercial strategies for each project.
- Lead the identification approach negotiation and development of strategic customers and partners to optimize business and operational efficiency.
- Direct the development of financial and budget plans for the business function ensuring appropriate financial commercial and legal frameworks are established for cooperation and business development activities.
- Build and maintain strong relationships with key partners customers consultants and real estate brokerage organizations ensuring professional transparent and effective cooperation while protecting the Companys brand reputation.
Business Development Negotiation & Contract Management
- Lead the business development team in identifying and developing customers partners and commercial opportunities.
- Define responsibilities and allocate resources appropriately to ensure effective execution of business development activities.
- Direct coordination with Marketing to develop sales kits and supporting materials for business development and customer engagement.
- Oversee the development and implementation of digital marketing programs to strengthen market coverage commercialize business activities and reach potential customers.
- Coordinate with the Legal function to establish and standardize contract templates and relevant documentation for leasing business development and operations.
- Coordinate with the property management and operations teams to facilitate space handovers and resolve issues arising during the leasing and customer management process.
- Direct the collection and consolidation of actual market pricing reasons for acceptance or rejection and partner requirements to support market analysis and subsequent business proposals.
People Management & Team Development
- Assign monitor and evaluate employees work to ensure effective resource utilization productivity and professional development.
- Provide coaching guidance and professional development opportunities for employees while establishing appropriate development plans and career paths.
- Identify and attract talent develop high-potential employees and build a capable team aligned with the organizations business objectives.
- Foster a professional collaborative accountable and performance-oriented working environment.
Other Responsibilities
- Perform other duties and assignments relevant to the position and business function as directed by the Companys leadership.
Requirements
Education
- Bachelors degree or higher in Business Administration Economics Real Estate Finance Commerce or related fields.
- Management or operations-related certifications are preferred. A real estate brokerage or valuation certification is an advantage.
Professional Experience
- At least 10 years of relevant experience in business management business development market development or partnership and cooperation functions.
- For management-level candidates at least 10 years of experience in an equivalent leadership position such as Head of Business Development Leasing Director Property Management & Business Director or similar roles within major real estate developers or international real estate consulting firms.
- A proven track record of successfully leading large-scale commercial real estate projects shopping centers or office buildings is preferred.
Professional Expertise
- Strong understanding of the commercial real estate and retail services market in Vietnam.
- Good knowledge of relevant regulations particularly those related to real estate business housing construction and commercial activities.
- Strong understanding of financial models and cash-flow analysis for leasing projects including project P&L IRR and NPV.
- Strong market research and analysis capabilities with the ability to identify customer segments market opportunities and business development potential.
- Proven ability to develop integrated business plans and provide appropriate commercial solutions.
- Strong commercial negotiation and relationship management skills particularly with major retailers brands and strategic partners.
- Ability to manage crises and resolve conflicts of interest effectively.
Contact: Hoang Hai Ha
Due to the immense number of applications only shortlisted candidates will be contacted.
