Customer Technical Support Engineer

About Us

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants. Were an AI-powered fintech operating across 22 markets helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates bigger baskets and smarter customer engagement. Our platform combines local account-to-account rails embedded cashback & loyalty products and powerful data intelligence (Clever AI) so merchants can launch offers optimise ROI and scale faster all through a single integration. Were also proud to be recognised on the global stage including being named Australias fastest-growing fintech Top 100 Forbes Asia ranked in the AFR Fastest-Growing Companies and selected for Inc. Magazines Best in Business alongside some of the most iconic companies in the world.

The Role

HelloCleveris a global AI-powered payments and loyalty platform reshaping how businesses grow through real-time payments rewards and AI-driven intelligence. As we expandwerebuilding a stronger after-hours support function and seeking quick-thinking proactive and highly communicative Customer Technical Support Engineers to keep our merchants supported 24/7. Please note the working hours for this position are approximately 160 hours per month on a rotating roster with 68 hour shifts scheduled based on your availability and business needs.

WhatYoullDo

• As a Customer Technical Support Engineeryoullensure our merchants receive uninterrupted high-quality operational and technical support.
• Support Merchant Operations: Provide transactional and after-go-live support for all customers.
• Be the Technical Bridge: Communicate clearly with both customers and internal teams to translate technical issues into actionable steps and escalating appropriately.
• Guide Integrations:Assistmerchants through integration setup; troubleshoot APIs plugins and SDKs;validatecorrect system behaviour; liaise with internal stakeholders and third-party vendors to ensure integrations follow guidelines and best practices.
• Maintain Internal Visibility: Update internal tracking systems to ensure all teams have real-time information.
• Collaborate Cross-Functionally: Work closely with Account Managers Product and Engineering to resolve issues quickly and effectively.
• Deliver Consistent Excellence: Handle every interaction with clarity speedaccuracyand accountability.

WhatWereLooking For

• Excellent communication skills (written and verbal) in English.
• Quick thinker switched on resourceful and calm under pressure.
• 3-5 years of experience in technical or customer support roles; payments or fintech experience is a strong plus.
• Familiarity with APIs troubleshooting and system behaviours.
• Highly reliablewhen working independently during non-standard hours.
• Organised detail-oriented and able to manage multiple queries at once.

WhatYoullGet

• A people-first work culture: supportive collaborative and built on transparency trust and ownership.
• Frequent trainings & up-skilling: weekly technical workshops product deep-dives and continuous learning programs.
• Clear career growth pathways: opportunities to grow into team supervisor/leader roles or specialise in integrations product support and other technical domains.
• Annual company offsite & team-building activities: join the global Hello Clever team for our annual international offsite plus regular virtual and in-person team bonding throughout the year.
• Full-time remote flexibility: stable roster and remote-friendly processes.
• Competitive compensation with long-term growth potential.

Hiring Process

• Assessment A short online test to evaluate your technical understanding and problem-solving approach.
• Phone Screen A brief conversation with our HR manager to learn more about your background and communication style.
• Video Interview A final interview with Hiring manager to assess technical skills alignment and culture fit.

How to Apply

• Apply via LinkedIn or send your CV
• Subject: Application Customer Technical Support Engineer (After-Hours)

Taking direct applications only no agencies