Customer Service Coordinator Ha Noi

Working Location: Giang Vo Hanoi

• Manage customer relationships by receiving requests monitoring service implementation and handling or coordinating the resolution of issues that arise.
• Coordinate between customers and internal departments to ensure service quality and project timelines; prepare project documentation reports and related materials.
• Collaborate with the Sales Accounting and other departments to monitor costs and receivables while identifying opportunities to introduce additional services to customers.

• College degree or above in Logistics & Supply Chain Management Economics International Business Transportation or related fields.
• At least 1 year of experience in Logistics Freight Forwarding or Customer Service.
• Candidates with experience in service coordination project progress management or cross-functional collaboration are preferred.
• Strong communication coordination and teamwork skills.
• Good understanding of Logistics Freight Forwarding and basic customs procedures.
• Proficient in Microsoft Office applications.
• Able to communicate in English for business purposes (reading documents and writing emails). Japanese language skills are an advantage.

• Salary from VND /month (negotiable based on qualifications and experience).
• Full participation in Social Insurance Health Insurance and Unemployment Insurance in accordance with Vietnamese labor regulations.
• Performance-based bonuses and other company incentives.
• Professional and dynamic working environment with excellent career development opportunities.
• Training programs to enhance professional knowledge and job-related skills.
• Other benefits in accordance with the Companys policies.

Hai Minh

Phone/Zalo:

Email:

We appreciate all applications received. However only shortlisted candidates will be contacted for the next stage of the recruitment process.