CRM Manager

ACG3654JOB

Our client is a leading financial services company in Vietnam that is looking for a qualified candidate to join their firm.

• Be responsible for the management operation and development of the CRM system supporting the Banks business activities.
  
• Lead the implementation of CRM projects throughout the entire lifecycle from requirements gathering and solution design to deployment and post-implementation operation.
  
• Collaborate with Business Finance Human Resources Operations and other relevant stakeholders to identify requirements and optimize processes within the CRM system.
  
• Develop and manage the CRM product roadmap and propose new features and enhancements to improve sales effectiveness and customer management.
  
• Drive CRM adoption across the business teams ensuring that the system is utilized effectively and supports the achievement of business objectives.
  
• Monitor and evaluate CRM performance and propose solutions for continuous improvement.
  

• Bachelors degree or higher in Marketing E-commerce Management Information Systems Information Technology Data Analytics Business Analytics Economics or other relevant disciplines.
  
• A minimum of five years of experience in a CRM Manager CRM Lead Marketing Automation or CRM System role. Experience working for companies that implement Salesforce CRM such as FIS Deloitte or KPMG is preferred.
  
• Preference will be given to candidates who have implemented CRM solutions such as Salesforce or equivalent CRM platforms or who have experience working as a Product Manager or Product Owner for CRM products at technology or software companies.
  
• Strong understanding of CRM systems CRM product management and CRM implementation processes.
  
• Sound knowledge of Sales Management and Sales Operating Models.
  
• Ability to effectively manage and coordinate with stakeholders at various levels including Business Sales Management Finance Human Resources Operations and senior management.
  
• Strong communication presentation and leadership skills.
  
• Strong analytical thinking problem-solving and project management capabilities.
  

• Annual income equivalent to approximately 1517 months salary.
  
• Attractive project-based and year-end bonuses.
  
• A creative and modern working environment with performance management based on work progress and results.
  
• A friendly and approachable leadership team that supports the professional development of each employee.
  
• Comprehensive training in soft skills and specialized professional knowledge.
  
• A positive working atmosphere with a young dynamic team.
  
• A wide range of engaging and meaningful team activities including football karaoke adventure trips company outings and annual charity programs.
  
• Maternity allowance for female employees.
  
• Annual general health check-ups and supplementary health insurance in addition to statutory health insurance.
  
• Opportunities for career advancement and professional training.
  

Contact: Thao Phan

Due to the immense number of applications only shortlisted candidates will be contacted.