Client Service Representative

Customer Service & Project Coordination

• Respond to customer inquiries regarding TIC services including service scope pricing lead time test assigning and scheduling.
• Prepare quotations and process service requests based on customer requirements.
• Build and maintain strong relationships with clients handle customer complaints or service issues professionally and escalate when necessary.
• Monitor project progress and keep customers informed of the service status delays or additional requirements.

Report Management & Customer Support

• Review inspection and audit reports to ensure accuracy completeness and compliance with QIMA requirements before releasing them to customers.
• Follow up with inspectors and auditors to clarify findings or request report revisions 
• Issue final reports to customers within the agreed turnaround time and maintain accurate service records. 

Handle ad-hoc assignments as required.

Qualifications :

• Diploma/degree holder in any discipline (though Science Engineering or another technical discipline will be a plus).
• At least 6 months - 1 year of working experience in Customer-Related roles
• Good command of written and spoken English and Vietnamese
• Strong communication and customer service skills.
• Good coordination and multitasking ability.
• Attention to detail and strong organizational skills.
• Proficiency in MS Office (Excel Word Outlook).
• Self-initiated independent and a good team player.

Additional Information :

If you find yourself a match 

Please send your CV in English to or Zalo (84)

Remote Work :

No

Employment Type :

Full-time