Associate Partnership Manager (Fintech)

Trusting Social builds AI-powered co-lending partnerships with banks and financial institutions to expand affordable responsible credit for Vietnamese consumers. Those partnerships only work when there is someone the bank trusts on the other side of the table. This role is that person the human trust layer between Trusting Social and our bank partners.

We are remaking every team as a humanAI fusion: people hold the judgment and the relationships while AI carries the analytical and documentation this role you will use AI tools every day for meeting preparation partner communication requirement write-ups and reporting and you will build reusable AI workflows for the recurring work rather than using AI one-off. You will always verify AI output before it reaches a partner.

You will own the day-to-day relationship with our bank partners across two co-lending tracks. You are the primary point of contact keeping partners aligned projects on track and escalations resolved and the bridge that translates partner needs into work our product technology and risk teams can deliver.

• Day-to-day relationship management for the bank partners the primary contact for stakeholder communication escalation handling and governance touchpoints.
• Project milestone tracking partner alignment and issue resolution across both co-lending tracks.
• Translating partner requirements into clear internal business requirements documents and product specifications.
• Portfolio reviews commercial reporting and governance-meeting materials.
• Cross-functional alignment across the product technology and risk teams and the partner institutions.
• Building and maintaining reusable AI-assisted workflows for the recurring documentation preparation and reporting in the role.

• A track record in partner- or client-facing roles within banking or fintech with genuine relationship-building and partner empathy.
• Daily use of two or more AI tools (Claude ChatGPT Copilot or equivalent) with concrete examples of the productivity gains. Candidates without hands-on AI experience will not pass screening.
• Strong financial-institution stakeholder management: trust-building expectation-setting and partner-ready communication at every level.
• Project coordination and milestone discipline; comfortable managing several priorities at a fast pace.
• Ability to translate between partner needs and internal product technology and risk teams.
• Fluent in written and spoken Vietnamese and English.

Nice to have

• Credit lending card or digitalization product experience.
• Familiarity with Agile ways of working and Jira.
• Experience preparing commercial reporting or profit-and-loss reviews.

AI Fusion expectations (mandatory)
This is an AI Fusion Level 2 (Builder) role under Project Rebirth Trusting Socials company-wide shift to humanAI fusion. The successful candidate will:

• Use AI tools every day for partner communication meeting notes requirement drafting and reporting.
• Design reusable prompt and workflow templates for recurring tasks rather than using AI one-off.
• Verify every AI-generated output against source material before it is shared externally.

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally experience recruiting world-class talents
• Competitive compensation package including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies including annual leave sick leave and flexible work hours
• Convenient central district 1 office location next to a future metro station
• Onsite lunch with multiple options including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities sponsored sports clubs and happy hour every Thursday
• Unlimited free coffee tea snacks and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology come join our team. We offer the runway to truly make an impact.

Learn more about us: Experience:

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