AgentLead AgentSupervisor Air Export, Customer Service

Assist Department Head to carry out business activities and perform good customer service maintenance of data integrity and achieve the companys growth and profit objectives.

Main tasks:

• Ensure smooth and timely shipment process flow
• Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor/ Manager in the following areas:

• Allocating workloads monitoring workboard to ensure internal KPIs are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding the requested information as well as shipment process to external and internal customers which are required by company and customers.
• Assist in retention calls and complete customer reviews with your regular customers to document in the company system
• Monitor invoicing and other companys report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard invoice processing expo )
• Be continuously open and positive to implementing new system changes and enhancements with your team

For the Supervisor role:

• Assist Department Head to ensure that Export Operations in full compliance with the OPS procedure and achieve the corporate goal DE (District Excellence) and security management.
• Perform customer service & gain relations with vendors and terminals.
• Follow procedure and productivity Standard Adherence
• Operation handling Process files handle accurate & timely billing.
• Assist Manager with department issues though reports of A/R AJAX IO MRM
• Assist Branch sales efforts to develop business relationships maintain current business (CRM) and explore potential business opportunities to meet the budgetary guidelines
• Take the lead role to monitor the team in performing the assigned job smoothly
• Assist the Supervisor/ Manager to follow up and ensure all team members meet training courses/ requirements
• Assist Supervisor/Manager with File Audit & Management reports
• Attend training classes and self development
• Take up additional tasks as required meeting the Companys need.

Qualifications :

• Graduated student from University/ College or equivalent combination of education and experience.
• Understanding of air shipment handling process is a plus.
• Pro-active strong organizational skills.
• Good computer skills (Excel Word PowerPoint).
• Fluent in English.
• Willing to put extra hours as required.
• Well-organized innovative self-motivated.
• Able to work in the team under high pressure and tight deadline.

Additional Information :

Our working conditions
Streamlined structures fast decision making processes attractive and innovative workplaces own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviors:

Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary 13th month salary and attractive bonus. The range will vary depending on the candidates experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social Health and Unemployment Insurance
• Mobile phone allowance company car Grab account
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.

Remote Work :

No

Employment Type :

Full-time