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After-Sales Service Operations Manager (e-Scooter EV)

VinFast

Job Location:

Hanoi - Vietnam

Monthly Salary: Not provided by the employer

Experience Required: 5years

Posted: 16 July 2026 (30+ days ago)

Application Deadline: 13 October 2026

Vacancies: 1 Vacancy

Job Summary

Develop and manage the operational quality control system for the motorcycle after-sales service network.

Establish and update operational standards policies and procedures for dealerships and service workshops.

Conduct post-opening reviews and periodic audits to ensure compliance with company standards.

Perform internal compliance inspections on pricing policies dealer support programs customer complaints and other operational risks.

Monitor corrective actions and drive continuous improvement across the dealer network.

Requirements

Bachelors degree in Business Engineering Automotive or a related field.

At least 35 years of experience in after-sales operations dealer network management quality assurance or operational audit.

Strong analytical communication and problem-solving skills.

Willingness to travel for dealer visits and audits.

Benefits

Competitive salary and performance-based bonus.

Comprehensive health insurance and annual health check.

Professional training and career development opportunities.

Dynamic professional working environment with opportunities to work on nationwide projects.

Annual leave and other benefits in accordance with company policy and labor regulations.

Required Skills:

Bachelors degree in Automotive Engineering or related field. Minimum 3 years of experience in automotive diagnostics vehicle troubleshooting or repair at authorized dealerships or automotive companies. Experience working with automotive diagnostic equipment scan tools and software update platforms. Prior experience with FOTA processes is highly preferred. Strong understanding of electric vehicle systems automotive electronics and software architecture. Proficient in English (reading writing and communication). Experience in automotive OEMs is a plus. Strong problem-solving skills attention to detail and ability to work independently and collaboratively.

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