247 Japanese-speaking Service Desk Engineer (HCMC, Da Nang)

Function

Were Hitachi Digital Services a global digital solutions and transformation business with a bold vision of our worlds potential. Were people-centric and here to power good. Every day we future-proof urban spaces conserve natural resources protect rainforests and save lives. This is a world where innovation technology and deep expertise come together to take our company and customers from whats now to whats next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.

We are seeking a highly motivated and customer-focused Japanese-speaking Service Desk Engineer to provide 24/7 technical support to global users. This role involves troubleshooting and resolving IT issues escalating complex problems and ensuring a high level of customer satisfaction.

• Monitor application and system alerts incidents and service requests on a 24x7 rotational shift basis.

• Perform initial ticket triage categorization prioritization and assignment to the appropriate support teams.

• Provide first-level troubleshooting and resolution for standard operational issues following defined SOPs and knowledge articles.

• Ensure timely incident acknowledgment response escalation and communication in accordance with SLA requirements.

• Track and update ticket status regularly maintaining accurate documentation of actions taken and resolutions provided.

• Coordinate with L2 teams business users and stakeholders to ensure prompt issue resolution and uninterrupted service availability

• Working shift: 06:00 14:00 / 14:00 22:00 / 22:00 06:00 (8hrs each)

• Bachelors degree in Japanese Language Information Technology Computer Science Engineering or related disciplines.

• At least 2 years of experience in IT Support Service Desk Help Desk Technical Support or customer-facing operational support roles.

• Strong Japanese speaking and listening skills (JLPT N2 or above)

• Be comfortable participating in meetings and handling calls with Japanese users and stakeholders.

• Strong customer service communication and problem-solving skills.

• Experience with ticketing systems incident management processes and SLA-driven environments is preferred.

• Available to work in one of the following shifts: 06:00 14:00 / 14:00 22:00 / 22:00 06:00 (8hrs each)

#LI-VL1

Were a global team of innovators. Together we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.