VASA Denticity Limited

What Youll OwnEscalation ownership: Escalated tickets across chat email and voice taking over conversations that frontline agents have flagged as high-risk high-emotion or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach

What Youll OwnEscalation ownership: Escalated tickets across chat email and voice taking over conversations that frontline agents have flagged as high-risk high-emotion or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurabl

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurabl

DentalKartCareers at DentalKartChat ExpertCustomer Experience Live Chat DeskLocationDentalKart Head OfficeReports ToTeam Leader / Ops Manager Customer ExperiencePrimary ChannelLive Chat (high concurrency) with working knowledge of Voice and EmailExperience14 years with chat hand

DentalKartCareers at DentalKartChat ExpertCustomer Experience Live Chat DeskLocationDentalKart Head OfficeReports ToTeam Leader / Ops Manager Customer ExperiencePrimary ChannelLive Chat (high concurrency) with working knowledge of Voice and EmailExperience14 years with chat hand

The QA & Training Analyst is a senior individual contributor who owns two connected charters for DentalKarts CX function: quality assurance and agent capability building. This role audits chat and email interactions against SLA/CX standards runs structured root-cause analysis (ACPT A

The QA & Training Analyst is a senior individual contributor who owns two connected charters for DentalKarts CX function: quality assurance and agent capability building. This role audits chat and email interactions against SLA/CX standards runs structured root-cause analysis (ACPT A

Onboarding Induction & Documentation Deliver structured Day-1 induction buddy assignment and 30-day planners for all new joiners and drive completion of mandatory induction modules and feedback. Complete all joining formalities documentation Aadhaar verification biometric enrolment k

Onboarding Induction & Documentation Deliver structured Day-1 induction buddy assignment and 30-day planners for all new joiners and drive completion of mandatory induction modules and feedback. Complete all joining formalities documentation Aadhaar verification biometric enrolment k

We are looking for an experienced AGM Talent Acquisition to lead the Talent Acquisition function and drive end-to-end hiring across the organization. The role will be responsible for developing effective recruitment strategies managing stakeholders and building a strong talent pipeli

We are looking for an experienced AGM Talent Acquisition to lead the Talent Acquisition function and drive end-to-end hiring across the organization. The role will be responsible for developing effective recruitment strategies managing stakeholders and building a strong talent pipeli

We are looking for an experienced AGM Talent Acquisition to lead the Talent Acquisition function and drive end-to-end hiring across the organization. The role will be responsible for developing effective recruitment strategies managing stakeholders and building a strong talent pipeli

We are looking for an experienced AGM Talent Acquisition to lead the Talent Acquisition function and drive end-to-end hiring across the organization. The role will be responsible for developing effective recruitment strategies managing stakeholders and building a strong talent pipeli

We are looking for an experienced Head of Design UX/UI App & Web (AI-Native) to lead the end-to-end product design function for DentalKarts web and mobile applications. This is a hands-on leadership role responsible for defining the design vision building scalable design systems impr

We are looking for an experienced Head of Design UX/UI App & Web (AI-Native) to lead the end-to-end product design function for DentalKarts web and mobile applications. This is a hands-on leadership role responsible for defining the design vision building scalable design systems impr

We are looking for an experienced Team Lead Full-Stack Development (AI-Native) to lead a team of engineers while remaining hands-on in software development. This role is responsible for delivering scalable high-performance applications driving AI-first engineering practices mentoring

We are looking for an experienced Team Lead Full-Stack Development (AI-Native) to lead a team of engineers while remaining hands-on in software development. This role is responsible for delivering scalable high-performance applications driving AI-first engineering practices mentoring

We are seeking a highly motivated and results-driven Inside Sales Executive to join our team. The role involves sourcing and nurturing sales opportunities building relationships with potential and existing customers anddriving revenue growth. If you excel at understanding customer nee

We are seeking a highly motivated and results-driven Inside Sales Executive to join our team. The role involves sourcing and nurturing sales opportunities building relationships with potential and existing customers anddriving revenue growth. If you excel at understanding customer nee

DentalKartCareers at DentalKartChat ExpertCustomer Experience Live Chat DeskLocationDentalKart Head OfficeReports ToTeam Leader / Ops Manager Customer ExperiencePrimary ChannelLive Chat (high concurrency) with working knowledge of Voice and EmailExperience14 years with chat hand

DentalKartCareers at DentalKartChat ExpertCustomer Experience Live Chat DeskLocationDentalKart Head OfficeReports ToTeam Leader / Ops Manager Customer ExperiencePrimary ChannelLive Chat (high concurrency) with working knowledge of Voice and EmailExperience14 years with chat hand