The Zero Trust / Zscaler Support Engineer supports a cabinet level agencys Zero Trust security program through the hands-on implementation administration troubleshooting and optimization of cloud-based Secure Access Service Edge (SASE) technologies primarily the Zscaler platform. This role works closely with Federal and contractor teams to deploy and maintain secure remote access solutions troubleshoot connectivity and authentication issues support end users and improve the overall security and user experience of the enterprise environment.
The position serves as a technical escalation resource responsible for supporting Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Zscaler Digital Experience (ZDX) and Zscaler Client Connector (ZCC) operations while assisting with policy management incident response root cause analysis and operational documentation. The role requires a highly hands-on engineer capable of working directly with network traffic analysis authentication systems endpoint connectivity and cloud security technologies in support of the Departments Zero Trust initiatives.
Key Responsibilities
Deploy configure maintain and support Zscaler cloud security platforms including ZIA ZPA ZDX and ZCC in support of the Departments Zero Trust architecture.
Provide day-to-day operational support and troubleshooting for internet access private application access VPN replacement technologies authentication workflows SSL inspection DNS resolution and endpoint connectivity issues.
Serve as a frontline and escalation support engineer for Zero Trust and Zscaler-related incidents affecting enterprise users and applications.
Implement and maintain Zscaler security policies including URL filtering SSL inspection DLP CASB threat protection segmentation and access control policies.
Assist with integration and troubleshooting involving identity providers SAML authentication SCIM provisioning Active Directory Entra ID/Azure AD MFA and endpoint posture validation.
Monitor and optimize Zscaler platform performance and user experience using ZDX and related monitoring capabilities.
Analyze packet captures and traffic flows using tools including; browser/network diagnostic tools to identify connectivity latency and policy enforcement issues.
Create and maintain Standard Operating Procedures (SOPs) troubleshooting guides network diagrams root cause analyses and operational documentation.
Coordinate closely with Network Services Cyber Security Endpoint Engineering Cloud Operations and Service Desk teams to resolve operational issues and improve service delivery.
Support change management activities including implementation validation testing rollback planning and post-change verification.
Assist with onboarding applications and users into Zero Trust workflows and secure access models.
Support incident response and operational investigations by reviewing logs telemetry authentication events and policy enforcement activity.
Identify operational improvement opportunities and assist with automation initiatives using APIs scripting and standardized deployment methodologies.
Provide technical guidance and knowledge transfer sessions to internal support teams and operational stakeholders.
Qualifications
Basic Qualifications:
Min 8 years with BS/BA Min 6 years with MS/MA or Min of 12 years with High School Diploma.
2 years of experience supporting Zscaler technologies and network security platforms.
Strong hands-on experience supporting Zscaler technologies including ZIA and ZPA within enterprise environments.
Good understanding of Zero Trust and SASE security architectures and secure remote access concepts.
Must be a US Citizen and have the ability to obtain a Public Trust.
Strong knowledge of:
TCP/IP
DNS
HTTP/HTTPS
SSL/TLS inspection
VPN technologies
Proxy technologies
Firewall concepts
Authentication protocols including SAML and SCIM
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$112000 - $179000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
IC
ResponsibilitiesPosition Summary:The Zero Trust / Zscaler Support Engineer supports a cabinet level agencys Zero Trust security program through the hands-on implementation administration troubleshooting and optimization of cloud-based Secure Access Service Edge (SASE) technologies primarily the Zsca...
Responsibilities
Position Summary:
The Zero Trust / Zscaler Support Engineer supports a cabinet level agencys Zero Trust security program through the hands-on implementation administration troubleshooting and optimization of cloud-based Secure Access Service Edge (SASE) technologies primarily the Zscaler platform. This role works closely with Federal and contractor teams to deploy and maintain secure remote access solutions troubleshoot connectivity and authentication issues support end users and improve the overall security and user experience of the enterprise environment.
The position serves as a technical escalation resource responsible for supporting Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Zscaler Digital Experience (ZDX) and Zscaler Client Connector (ZCC) operations while assisting with policy management incident response root cause analysis and operational documentation. The role requires a highly hands-on engineer capable of working directly with network traffic analysis authentication systems endpoint connectivity and cloud security technologies in support of the Departments Zero Trust initiatives.
Key Responsibilities
Deploy configure maintain and support Zscaler cloud security platforms including ZIA ZPA ZDX and ZCC in support of the Departments Zero Trust architecture.
Provide day-to-day operational support and troubleshooting for internet access private application access VPN replacement technologies authentication workflows SSL inspection DNS resolution and endpoint connectivity issues.
Serve as a frontline and escalation support engineer for Zero Trust and Zscaler-related incidents affecting enterprise users and applications.
Implement and maintain Zscaler security policies including URL filtering SSL inspection DLP CASB threat protection segmentation and access control policies.
Assist with integration and troubleshooting involving identity providers SAML authentication SCIM provisioning Active Directory Entra ID/Azure AD MFA and endpoint posture validation.
Monitor and optimize Zscaler platform performance and user experience using ZDX and related monitoring capabilities.
Analyze packet captures and traffic flows using tools including; browser/network diagnostic tools to identify connectivity latency and policy enforcement issues.
Create and maintain Standard Operating Procedures (SOPs) troubleshooting guides network diagrams root cause analyses and operational documentation.
Coordinate closely with Network Services Cyber Security Endpoint Engineering Cloud Operations and Service Desk teams to resolve operational issues and improve service delivery.
Support change management activities including implementation validation testing rollback planning and post-change verification.
Assist with onboarding applications and users into Zero Trust workflows and secure access models.
Support incident response and operational investigations by reviewing logs telemetry authentication events and policy enforcement activity.
Identify operational improvement opportunities and assist with automation initiatives using APIs scripting and standardized deployment methodologies.
Provide technical guidance and knowledge transfer sessions to internal support teams and operational stakeholders.
Qualifications
Basic Qualifications:
Min 8 years with BS/BA Min 6 years with MS/MA or Min of 12 years with High School Diploma.
2 years of experience supporting Zscaler technologies and network security platforms.
Strong hands-on experience supporting Zscaler technologies including ZIA and ZPA within enterprise environments.
Good understanding of Zero Trust and SASE security architectures and secure remote access concepts.
Must be a US Citizen and have the ability to obtain a Public Trust.
Strong knowledge of:
TCP/IP
DNS
HTTP/HTTPS
SSL/TLS inspection
VPN technologies
Proxy technologies
Firewall concepts
Authentication protocols including SAML and SCIM
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$112000 - $179000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
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