Workshop Manager and Technical Service Specialist

End client name: Zollern

Role: Workshop Manager & Technical Service Specialist (Spare parts sales claim and repair management)

Location: Ponchatoula LA 70454

KEY RESPONSIBILITIES:

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for ZOLLERN Drive Technology products including spare parts complaints and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning coordination and execution of on-site service operations including assembly inspections and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings technical inspections and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines cost targets and quality standards
• Preliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities service operations and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

• Proven hands-on experience in the assembly maintenance and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid drivers license
• Willingness to travel frequently including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus

Required Skills:

Workshop Management Technical Service Operations Team Leadership Equipment