Windows Systems Administrator

NetFire is looking for a capable customer-focused Windows Systems Administrator to help manage and optimize the Windows server and network infrastructure that powers our clients day-to-day operations. This role sits at the intersection of hands-on engineering and customer service: youll be the person clients trust when something breaks when something needs to be built and when something needs to be made faster safer or more reliable. Youll work alongside a skilled team of administrators and engineers in a fast-paced environment with real ownership over the systems you support and meaningful opportunities to grow your career.

Responsibilities:

• Provide customer-facing technical support through help desk phone and live chat with a focus on professionalism clarity and SLA adherence.
• Prioritize and manage support tickets based on severity impact and service-level commitments.
• Maintain and optimize Windows Server environments including Active Directory DNS Group Policy and related services.
• Administer Hyper-V environments including VM lifecycle management clustering failover storage and performance tuning.
• Perform system patching updates and security enhancements on servers and workstations during established maintenance windows.
• Conduct regular system audits covering permission reviews account audits event log analysis and configuration compliance checks.
• Work with Veeam Backup & Replication to configure jobs monitor backup health perform restores and contribute to disaster recovery planning.
• Use PowerShell to automate routine tasks generate reports and maintain environments efficiently.
• Assist with installation configuration and maintenance of servers networking devices and other infrastructure components.
• Monitor system health performance and security using monitoring tools performance counters and event logs proactively addressing issues before they escalate.
• Create and maintain detailed documentation for system configurations runbooks procedures and troubleshooting steps.
• Participate in after-hours support when required for maintenance windows urgent operational needs or system outages.

Benefits:

• Salary: Full-time salaried position with commission structure.
• Comprehensive Benefits: Includes Health Dental Vision Long-Term Disability and Life Insurance.
• Vacation: Paid Time Off provided.
• Retirement: 401k plan with company matching.
• Opportunity for Advancement: Engage in roles that promote personal and professional growth.
• Startup Environment: Play a pivotal role in shaping projects and directly witness your contributions come to life.
• Cutting-Edge Technology: Join a tech-forward company always at the forefront of technological innovations.
• Collaborate with Experts: Be part of a team of proficient professionals offering comprehensive training and mentorship.

Education:

• Bachelors or Associates degree in Computer Science Information Technology Systems Administration or a related field strongly preferred.
• High school diploma or GED required for candidates without a degree.
• Technical certifications and demonstrated self-directed learning (home labs online courses hands-on projects etc.) are welcomed and may substitute for formal education in exceptional cases.

Experience:

• 1-3 years of professional experience in an IT or technology support environment.
• Experience supporting customers in a service provider or MSP environment is a strong plus.
• Demonstrated comfort working with ticketing systems SLAs and structured escalation processes.

Technical Skills:

Operating Systems:

• Windows 10 / 11 (advanced experience required)
• Windows Server 2016 / 2019 / 2022 / 2025 (advanced experience required)
• Linux (Debian-based and/or RHEL-based) - basic experience preferred
• macOS / iOS - optional

Software & Ecosystems:

• Active Directory - required (Group Policy OU structure DNS account management)
• Hyper-V - required (VM lifecycle management clustering failover troubleshooting)
• PowerShell - intermediate scripting experience required
• Azure AD / Entra ID - preferred (identity sync group management)
• Veeam Backup & Replication - experience preferred

Technical Foundation:

• Strong understanding of networking fundamentals (IP DNS DHCP VPN VLANs).
• Solid grasp of patching strategies maintenance windows and system hardening.
• Experience performing security and configuration audits.
• A methodical troubleshooting approach - the kind of admin who reads the logs before reaching for the reboot button.

Additional Skills:

• Strong written and verbal communication with the ability to translate technical issues into clear user-friendly explanations.
• Customer-service mindset with the ability to stay calm and effective under pressure.
• Strong organizational habits and a genuine appreciation for good documentation.
• A collaborative team player who also operates well independently.