Salesforce Administrator

KEY RESPONSIBILITIES:

• Administer and maintain the Salesforce platform including user accounts profiles permission sets role hierarchies sharing rules and security controls.
• Design configure and support Salesforce solutions using declarative tools such as Flows validation rules approval processes record types page layouts and custom objects.
• Partner with business stakeholders to gather requirements analyze business processes and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports dashboards and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports exports cleansing deduplication and migration activities.
• Coordinate and support Salesforce releases testing activities and deployment processes across development testing and production environments.
• Troubleshoot complex platform configuration security and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation configuration standards operating procedures and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance security change management and platform support processes.
• Ensure compliance with Commonwealth security accessibility records management and data governance requirements

REQUIRED EXPERIENCE:

• 10 years of professional experience administering configuring supporting or developing enterprise applications.
• 5 years of hands-on Salesforce administration experience in a complex enterprise environment.
• Experience configuring Salesforce using declarative platform capabilities including Flows security models reports dashboards validation rules approval processes and custom objects.
• Experience gathering business requirements and translating them into technical solutions.
• Experience working directly with business stakeholders conducting requirements sessions and providing customer-facing support.
• Experience managing Salesforce security user provisioning permission sets profiles and role hierarchies.
• Experience supporting data migration data quality and system integration activities.
• Experience participating in software testing release management and deployment processes.
• Experience developing end-user training materials and providing user support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.

PREFERRED QUALIFICATIONS:

• Salesforce Certified Administrator.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Business Analyst Certification.
• Salesforce Platform Developer I Certification.
• Experience with Salesforce Industries (Vlocity) OmniStudio DataRaptors Integration Procedures and FlexCards.
• Experience supporting Salesforce implementations migrations or large-scale platform modernization efforts.
• Experience with Experience Cloud Service Cloud Public Sector Solutions or Government Cloud implementations.
• Experience with Copado Git DevOps CI/CD and source control practices.
• Experience developing Salesforce Flows and low-code automation solutions.
• Working knowledge of Apex Lightning Web Components (LWC) APIs and integration patterns.
• Experience establishing governance frameworks support models and administrative standards for Salesforce environments.
• Experience training mentoring or leading other Salesforce administrators and support staff.
• Experience supporting enterprise systems within government public sector healthcare or other highly regulated environments.