Warehouse Agent

Direct Report: Warehouse Lead Warehouse Supervisor Warehouse Manager; District Manager

Scope: Handle all aspects of warehouse operation Including Air/Ocean Export Gateway and Domestic shipments transport while adhering to company branch and governmental guidelines and policies.

Key Results Area #1 Operations:

• Adhere to our policies and federal regulations that are paramount to the teamWarehouse and container security policy.
• Follow the Operational process Standards. Be a leader in the industry in methods and procedures with the goal of passing OPS audit while servicing the customer.
• Comply with and exceed expectations for OPS which include:
• Re-weigh all freight ensure freight is not cross-labelled stage freight in correct locations
• If freight is damaged and able to be repaired do so as soon as possible
• All received freight must be counted and reconciled to inbound documentation.
• Any shipment received as OSD must have the exceptions (over short or damaged with quantity/description) noted on the receiving documents and pictures must be taken and email to proper parties.
• Dangerous Goods shipments are received and handled only by trained employees with dangerous goods.
• Shipments containing Dangerous Goods meet the minimum dangerous goods receiving requirements.
• Unload cargo from truck
• Verify freight received against receipt documentation and/or booked information
• Check cargo for OSD (overage shortage or damaged)
• Verify Trucks Wheels Are Chocked / Brakes are applied.
• Use documents to identify the freight as being at the correct address.
• Identify the product managing the freight and notify the local product leader when it arrives
• Monitor and report Overage short and damage freight. Communicate with proper person

Key Results Area #2 Communication

• Escalation to supervisor or manager keep appraised of any issues that arise through weekly meetings. Or daily if needed
• Meet all deadlines. Communicate any delays in meeting the deadline.
• Answer telephone when needed

Key Results Area #3 People

• Problem solving and communication skills.
• Open and honest to the point no gossip.

Key Results Area #4 Customer Service:

• Set the tone for delivering exceptional customer service at Expeditors. Strive to not meet the clients expectations but exceed them
• Be proactive toward resolving service issues. If not able to be proactive jump in and look at the root cause and set forth corrective actions.
• Treat everyone as your customers.
• Maintain an attitude of friendliness courtesy and efficiency in the eyes of the customer and your peers always.
• Know your operation warehouse and expectations.

Key Results Area #5 Security

• Ensure Warehouse doors are closed and always locked
• Monitor warehouse for anyone not wearing proper ID or safety vest.
• Keep all drivers within the waiting area; ensure they have signed in
• Check in truck: Comply with local security requirements.
• US/Air Product ONLY: Freight for UNKNOWN shippers is staged in an area designated for that freight only

Key Results Area #6 Productivity

• Consistently endeavor to achieve corporate productivity goals freight build and load on-time
• Keep overtime to a minimum. All overtime should be approved recorded and only used as a last resort to service the customer.
• Always look for ways to improve and become more efficient whether through a better process automation or using best practices from other offices. There is always a better way.
• Stay busy keep the warehouse clean and trash free trash cans emptied daily

Key Results Area #7 Training - Self Development

• Complete training as necessary designated by the Supervisor or Manager.
• Learn cross departmental skills.

Key Results Area #9 Culture: Exemplify the following cultural attributes:

• Appearance comply with dress policy; comply with desk policy inside and out.
• Attitude positive approach to your job and customers.
• Confidence be confident youve got the best product and company available.
• Curiosity always be asking questions why and not so much how.
• Excellence anything below being best and earning all the business is unacceptable.
• Integrity never lie to clients do things the right way.
• Pride if business is lost it should hurt; do everything to get it back again.
• Resolute relentlessly follow up see it through and tie up the loose ends. 99%0.
• Sense of Humor demonstrate this vital quality to our clients.
• Visionary Understand your role now and envision what it should produce in 1 month 6 months 1 year 5 years etc.

Qualifications :

• Global logistics industry knowledge 
• Software proficiency (e.g. MS Excel MS Word) 
• English language proficiency 
• Preferred Forklift Truck license. 

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time