BDCService Agent

Join the Jaguar Land Rover Nashville team and represent two of the most iconic luxury automotive brands in the world.

Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Jaguar Land Rover Nashville we treat our employees and customers like family and reward individuals who are motivated customer-focused and committed to excellence. Every team member plays a critical role in our success.

We are looking for employees who want to win with us and build a long-term mutually beneficial career relationship with our organization.

As a BDC Agent you will serve as an important connection between our customers and dealership departments. You will help create a premium customer experience by responding to inquiries scheduling appointments following up with customers and ensuring each customer receives timely accurate and professional assistance.

Benefits

Medical Dental and Vision Insurance
Company-Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
401(K)
Paid Holidays
Employee Discounts on Products and Services
Work/Life Balance
Company Events
Opportunity to Work with Prestigious Luxury Automotive Brands

Responsibilities

Respond promptly and professionally to incoming customer calls emails texts and online inquiries
Schedule confirm and reschedule customer appointments
Obtain and accurately document customer vehicle and appointment information
Identify each customers needs and connect the customer with the appropriate department or team member
Maintain accurate and complete customer records in dealership systems
Monitor customer inquiries and follow up to ensure timely responses
Follow up on missed and canceled appointments
Support dealership campaigns customer retention efforts and appointment goals
Build positive customer relationships through professional and consistent communication
Protect confidential customer and company information
Deliver a premium customer experience during every interaction

Qualifications

Customer service experience and/or automotive service lane experience preferred
Experience with Reynolds and Reynolds preferred
Proven record of achieving exceptional customer satisfaction
Professional and positive attitude
Strong communication and relationship-building skills
Strong computer skills
Ability to learn new systems and processes quickly
Excellent organization and follow-up skills
Valid drivers license with a clean driving record
Must be willing to submit to a pre-employment background check and drug screening

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.