VUI Designer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:VUI Designer
Location: Washington D.C(Hybrid or remote work model subject to customer direction)
Project Duration: 10 12 months.
Need to have or obtain Moderate Risk Public Trust / MBI
Role Summary
The VUI (Voice User Interface) Designer will support the design and optimization of IVR call flows prompts conversational experiences and user interaction models within the Nuance Mix environment.
Key Responsibilities
- Design conversational IVR workflows and voice interaction experiences
- Develop prompts utterance handling and menu navigation logic
- Collaborate with speech scientists and developers to optimize customer experience
- Support bilingual English/Spanish IVR design requirements
- Participate in testing and tuning activities
- Maintain VUI documentation and design standards
Required Skills & Experience
- Experience designing IVR or conversational voice experiences
- Familiarity with Nuance Mix or similar conversational AI platforms
- Understanding of speech recognition and customer interaction flows
- Strong communication and UX design skills
- Experience with enterprise contact center environments preferred
Preferred Qualifications
- Bilingual English/Spanish preferred
- Experience with federal or regulated environments
