Volunteer & Community Engagement Coordinator

Volunteer and Community Engagement Coordinator

About Everstand

At Everstand our singular purpose is to enrich communities one family at a time. Our unwavering commitment to fostering hope healing and empowerment is reflected in every facet of our work. We stand as a beacon for youth and families equipping them with vital tools that build resiliency for lifes greatest challenges. Our holistic range of services include residential treatment foster care mental and behavioral health programs education trauma recovery and case management.

Position Summary

As an integral member of the Advancement team the Volunteer and Community Engagement Coordinator is responsible for fostering and managing relationships with Everstands stakeholders including volunteers donors employees clients and community partners to support Everstands mission.

A critical responsibility of this role is building a top-of-funnel pipeline to drive support Everstands annual major and planned giving programs along with special events (including annual golf outing). This involves cultivating partnerships with non-profits faith-based organizations such as churches and church groups foundations and corporations with social impact programs. By leveraging volunteerism and engaging with these community partners the Volunteer and Community Engagement Coordinator ensure a robust foundation of support for Everstands philanthropic goals while promoting meaningful opportunities for community involvement.

Essential Functions

• Model and act in accordance with Everstands core values of safety empathy relationships and impact.
• Honor differences acknowledge uniqueness and amplify all voices. Participate in training and group experiences that explore Equity Diversity and Inclusion (EDI) topics. Model the use of inclusive language.
• Demonstrate and practice Everstands leadership mindset: Choose kindness. Solve problems and learn together. Make it happen.

Essential Functions Volunteer Management (40%)

• Manage the full lifecycle of the volunteer relationship from recruitment to onboarding training and ongoing strategic engagement and retention.
• Develop and implement a comprehensive Volunteer Onboarding and Training program to educate Volunteer Corps members on their critical role in supporting the successful execution of Everstands enrichment programs that meets all defined safety licensing and accreditation standards Everstand must follow.
• Maintain thorough and accurate volunteer records using the Raisers Edge database Asana and other tools.
• Plan and execute volunteer appreciation activities and events including the Volunteer Annual Event.
• Ensure that all volunteers have meaningful experiences and that their time/efforts/in-kind donations are deeply appreciated.
• Send clear actionable and engaging updates to volunteers. Document and share volunteer efforts events and activities for use in Everstands marketing efforts.
• Create and maintain the Volunteer Policy and Procedure Manual.
• With the support of the Quality Improvement (QI) team develop and administer an annual volunteer satisfaction survey. Compile and report the results to the Senior Director of Advancement.

Essential Functions Community Engagement (40%)

• Research approach and present to local organizations (e.g. religious civic corporate and community) regarding volunteer and donor engagement opportunities at Everstand.
• Serve as the primary point of contact for campus tours in Baltimore (MD) Mechanicsburg (PA) and Martinsburg (WV) gaining in-depth knowledge of each campuss history and programming as well as Everstands overarching organizational history to provide engaging and informative tour experiences.
• Act as the main point of contact for guest speaker requests from churches and community partners delivering presentations and training members of the Board of Directors and Volunteer Corps to serve as guest speakers ensuring consistent and impactful messaging about Everstands mission and programs.
• Develop and sustain positive collaborative relationships with community partners and individual volunteers by creating and promoting consistent meaningful service activities that align with Everstands mission.
• Build and maintain strong relationships with volunteers ensuring the planning and execution of exceptional engaging volunteer experiences across multiple Everstand programs and locations to foster ongoing support and meaningful connections to the organizations mission.
• Provide training guidance and oversight for Everstand staff and volunteers who speak on behalf of Everstands programs and needs in a variety of venues and formats as members of the Everstand Speakers Bureau.
• Plan and implement special events as one of the main strategies to increase community engagement.

Essential Functions In-Kind Donations Campaigns Golf Outing (15%)

• Maintain volunteer-focused information and any Everstand wish lists for gifts-in-kind on Everstand websites.
• In partnership with the Senior Director of Advancement and Annual Giving Manager create and implement an annual plan that solicits gifts-in-kind (e.g. Back to School supplies Christmas holiday gifts and ongoing needs).
• In collaboration with the Annual Giving Manager support the planning and implementation of the annual offerings and giving campaigns with churches church groups and community partners.
• Partner with the Advancement Coordinator to implement a system to log gift-in-kind donations received and ensure thank you letters are sent 48 hours after a donation has been received. .
• Work in collaboration with the Senior Director of Advancement to plan and implement the organizations annual golf outing (fundraiser)

Essential Functions Employee Appreciation (5%) (NEW Essential Function)

• Partner with Everstands Human Resource Department to create strategies on an annual basis that will demonstrate the organizations deep appreciation for our staff efforts and commitment to our mission. This may include food trucks on each campus compliments of Everstand on a select day distributing gift cards (Target Starbucks etc.) heartfelt letter from our CEO/Board President etc. Utilizing feedback from staff via Town Halls etc. will greatly help in developing employee appreciation activities/strategies.

Non-Essential Functions

• Support the Senior Director of Advancement and Advancement Team in donor cultivation efforts and the moves management process.
• Support the creation of content for Everstands social media website and blog regarding volunteer opportunities activities and recognition.
• Build basic queries and run basic reports within Raisers Edge NXT and the Raisers Edge Volunteer Module.
• .
• Support the Senior Director of Advancement in the implementation of team initiatives and KPIs to support the organizations long-term strategies.
• Participate in the annual budget development process for the Advancement team.
• Participate as requested on accreditation efforts as well as other internal workgroups.

Core Competencies

Who are you An enthusiastic creative relationship builder with proven experience in presenting complex information in a wide variety of settings with the aim of influencing audiences to take action. You take directions well ask clarifying questions when needed and run with a project while including all the right stakeholders. You are passionate about revolutionizing child welfare outcomes and supporting youth and families in the space of education mental health and residential services.

• Ability to build strong internal and external partnerships to evaluate labor needs and manage human resources accordingly.
• Ability to build collaborative professional and communicative relationships with Everstand colleagues to ensure a productive working environment that supports Everstands standard of excellence and exhibits an understanding of Everstands core values.
• Possess a high degree of sound judgment and discretion when managing volunteers that our organization requires to operate.
• Extraordinary attention to detail and ability to multi-task and balance projects at various stages simultaneously.
• Strong scheduling follow-up and interpersonal skills.
• General understanding of moves management concepts and ability to strategically implement relationship strengthening activities in support of Annual Major and Planned Giving programs.
• Excellent communication/public speaking skills.

Required Education and Experience

• Bachelors Degree.
• 2 years of nonprofit and/or volunteer management experience.
• 2 years of planning and executing smaller sized including fundraisers (golf outings networking events and luncheons)
• Raisers Edge NXT and Raisers Edge Volunteer Module experience plus.
• Computer literacy including Microsoft Office Suite Asana Zoom and Microsoft Teams.
• Ability to pass a criminal background check.
• Ability to demonstrate the possession of a valid drivers license prior to employment and the ability to maintain the license and operate a motor vehicle thereafter.
• Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Tuberculosis Test both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.

Supervisory Responsibilities

• No direct reports.
• Training supervision and management of volunteers is needed on occasion.

Position Type/Hours

This is a full-time position. Days and hours of work are Monday through Friday 9:00 a.m. to 5:00 p.m. This position is eligible to participate in Everstands flex schedule policy with once-weekly telecommuting privileges and is considered non-essential for any weather or other office closing events. Due to the nature of Development work this position may sometimes require work outside normal business hours. Travel is required on a weekly basis. A company vehicle will be provided as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones scanners photocopiers filing cabinets and fax machines. Everstand is a lively residential and educational environment. Therefore employees may experience conditions in which challenging behavior can be exhibited by program participants. This may include but is not limited to physical agitation physical violence and/or emotional outbursts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls reach with hands and arms climb stairs use a ladder balance stoop kneel crouch or crawl talk or hear and smell. The employee must frequently lift or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without advance notice.

Required Experience:

Manager