Virtual Assistant

MDC Solutions provides administrative customer support and business operations services to organizations across multiple industries. We are committed to delivering reliable efficient and professional support that helps our clients streamline operations and achieve their goals.

We are seeking a motivated and detail-oriented Virtual Assistant / Administrative Support Specialist to join our remote team. This role is responsible for providing administrative assistance client support scheduling coordination and general operational support in a remote work environment.

• Respond to client inquiries via email phone chat and other communication platforms in a professional and timely manner
• Manage calendars appointments and scheduling requests
• Perform data entry and maintain accurate records and documentation
• Assist with customer service inquiries and client follow-up communications
• Coordinate meetings and maintain organized schedules for internal teams and clients
• Prepare reports correspondence presentations and other administrative documents as needed
• Monitor and organize incoming communications and prioritize tasks appropriately
• Update and maintain CRM systems databases and internal records
• Support project coordination and administrative workflows across departments
• Identify and resolve routine client concerns while escalating complex issues when appropriate
• Maintain confidentiality when handling sensitive company and client information

• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Strong attention to detail and accuracy
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office Google Workspace and common business software applications
• Reliable internet connection and dedicated workspace
• Ability to manage multiple tasks and deadlines effectively

• Previous experience in administrative support customer service virtual assistance or office administration
• Experience using CRM systems scheduling software or project management tools
• Familiarity with Zoom Microsoft Teams Slack or similar communication platforms

• Remote work environment
• Flexible scheduling opportunities
• Professional development and training opportunities
• Career growth opportunities within MDC Solutions
• Collaborative and supportive team culture

MDC Solutions is an equal opportunity employer. We are committed to creating an inclusive workplace and welcome qualified applicants from diverse backgrounds and experiences. Employment decisions are made without regard to race color religion sex national origin age disability veteran status or any other protected characteristic under applicable law.

Qualified candidates are encouraged to submit their application resume and relevant experience for consideration. We look forward to learning more about your background and interest in joining MDC Solutions.