Vice President, People Group Operations

Why Ryan

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Duties and Responsibilities as they align to Ryans Key Results:

People:

• Own the People Group Services Organization: Lead the team that delivers the front line of People supportresponding to inquiries resolving issues and ensuring every interaction is timely accurate and empathetic.
• Deliver Operational Excellence: Build a service delivery model that is agile frictionless and optimized for value ensuring speed reliability and continuous improvement.
• Leadership Development: Build and mentor a high-performing operations team fostering a culture of accountability innovation and operational excellence.

Client:

• Drive People Data & Analytics and Workforce Planning: Drive enterprise People analytics and workforce planning to deliver actionable insights to inform talent strategies and business decisions.
• Drive change management and partner with Internal Communications to ensure clear impactful messaging of People Group initiatives.
• People M&A Diligence and Integration: Lead People-related M&A workstreams including due diligence risk assessment and seamless integration of People operations and processes.

Value:

• Champion AI and Automation Agenda: Own and drive the AI and automation strategy in partnership with the VP HRIS.
• Identify opportunities for automation and process improvement and lead collaboration on tool selection process design documentation team enablement and change management to ensure successful adoption and measurable impact.
• Develop global playbooks and frameworks to ensure repeatable consistent People operations across all regions.
• Knowledge Management: Establish and maintain a comprehensive knowledge management framework that captures the People Groups collective expertisepolicies processes workflows and FAQs.
• Ensure and continuously update accurate accessible documentation.
• Create structured reliable knowledge assets to enable AI-driven solutions.
• Global Operational Strategy: Design and enforce repeatable standardized processes that scale globally while accommodating local compliance.
• Ensure Global Governance: Ensure compliance with international employment laws and regulatory requirements by partnering with in-country experts and legal teams.
• Proactively mitigate risk and maintain adherence to global standards across all regions.

Education and Experience:

• 15 years of progressive People/HR leadership experience with global operational accountability
• Proven experience designing and scaling global processes and programs
• Extensive background in automation process optimization and AI-driven innovation.
• Expertise in People analytics and workforce planning
• Experience in People-related M&A diligence and integration
• Strong program and project management experience including roadmap ownership
• Bachelors degree required; Masters preferred

Required Skills:

• Operational strategy design and execution at a global scale
• AI automation and process improvement leadership
• Knowledge management development and documentation standards
• People analytics workforce planning and data-driven insight generation
• Change management and cross-functional communication
• Compliance and governance across international employment laws
• Ability to build lead and develop high-performing global teams

Preferred Skills:

• Forward-looking mindset with active engagement in emerging AI applications for HR
• Demonstrated ability to standardize processes across diverse geographies
• Experience enabling global service delivery models with scalable frameworks
• Advanced strategic thinking in enterprise transformation initiatives

Certifications & Licenses:

SPHR SHRM-SCP or other relevant HR certifications preferred