Vendor Performance Manager
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
8 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Vendor Performance Manager Deployment Operations governs post-award vendor performance across Coates deployment programs by ensuring installation partners consistently meet contractual operational and customer performance expectations. This role drives SLA compliance quality assurance technician certification adherence and vendor accountability through performance reporting governance frameworks and continuous improvement initiatives. By serving as the operational bridge across Deployment Strategic Sourcing Finance and Account Management this role improves deployment execution quality reduces operational risk and strengthens vendor delivery performance.
Responsibilities:
Own deployment vendor governance frameworks performance scorecards and compliance enforcement mechanisms across deployment programs.
Develop manage and continuously optimize vendor performance scorecards and operational reporting frameworks to monitor SLA compliance installation quality technician certification and deployment execution performance.
Lead vendor governance reviews performance escalations and corrective action initiatives to address systemic operational gaps enforce accountability and drive continuous vendor performance improvement.
Ensure deployment vendors maintain compliance with contractual SLAs technician certification requirements installation standards documentation protocols and safety requirements.
Track installation quality indicators such as defects repeat visits punch lists and rework trends.
Monitor vendor capacity and coverage to ensure deployment programs are adequately supported.
Partner with Finance to support vendor payment governance SLA enforcement and service credit accountability where applicable.
Manage the timely assignment and scheduling of deployment sites to installation partners ensuring crews are aligned with program timelines and capacity.
Qualifications:
3 years of experience in vendor management deployment operations field services or service governance
Strong understanding of SLA management vendor compliance and operational performance metrics
Experience managing third-party vendors field service providers or installation networks
Proven ability to analyze performance data develop scorecards and drive operational improvements
Strong cross-functional collaboration skills across Deployment Finance Sourcing and Account Management
Proficiency in Excel reporting tools and vendor performance dashboards
Experience with deployment quality controls audits or service governance preferred
Capabilities:
Data-driven decision making and performance analysis
Governance framework implementation
Operational risk management
Strong operational discipline and accountability
Strategic vendor accountability
Vendor governance and operational compliance leadership
Performance systems design
Escalation management and issue resolution
Strong communication and executive reporting skills
Cross-functional business influence
$96800 - $110000 a year
Full Salary Range: $96800/year (minimum) $103400/year (midpoint) $110000/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
