Utilization Coordinator

As a Utilization Coordinator you will support daily healthcare operations by managing client scheduling authorization tracking caregiver communication and high-volume data entry. This role plays a key part in ensuring services are accurately scheduled authorizations are properly utilized and operational issues are resolved quickly and effectively. 

This is a detail-driven and evolving role within a growing team. Responsibilities may shift as operational needs develop requiring strong adaptability accuracy and sound judgment in day-to-day decision-making. 

WHAT YOU WILL DO: 

• Scheduling & Data Entry Management: Enter update and maintain visit schedules service codes and authorization details in MatrixCare with a high level of accuracy and timeliness  
• Caregiver Support & Issue Resolution: Contact caregivers to resolve missed clock-outs scheduling discrepancies GPS issues and visit-related concerns prior to payroll deadlines  
• Authorization Monitoring & Utilization Support: Track client authorizations support proper utilization of approved hours and help identify and resolve under- or over-utilization issues  
• Client & Caregiver Communication: Respond to scheduling service and authorization inquiries in a timely professional and solutions-focused manner  
• Reporting & Documentation: Run review and maintain operational reports related to visits scheduling accuracy and authorization usage  
• Operational Support & Flexibility: Support a growing team by adapting to shifting priorities assisting during high-volume periods and contributing to process improvements as responsibilities evolve 

Qualifications :

MUST HAVE: 

• Education: High school diploma 
• Language Skills: Bilingual (Fluent English and Spanish) 
• Data Entry & Systems Proficiency: Strong ability to perform high-volume accurate data entry while navigating multiple systems including MatrixCare Outlook Google Sheets and Teams 
• Microsoft 365 & Data Skills: Proficiency in Excel Word PowerPoint Teams and SharePoint with the ability to organize interpret and translate data into actionable insights 

NICE TO HAVE: 

• Industry Experience: Experience in healthcare operations scheduling coordination caregiver support or similar service-based environments 
• High-Volume Support Experience: Experience in fast-paced environments handling approximately 100200 daily tasks such as scheduling call center customer service or administrative support 
• Systems & Authorization Experience: Experience with scheduling or healthcare systems (e.g. MatrixCare or similar platforms) and exposure to authorization tracking utilization management or service coordination processes 

Additional Information :

SKILLS CRITICAL FOR SUCCESS: 

• Communication & Collaboration: Builds strong relationships and communicates clearly with caregivers clients scheduling teams and internal partners  
• Customer Service Mindset: Provides responsive compassionate and solutions-oriented support especially in urgent or sensitive situations  
• Adaptability & Problem Solving: Effectively manages shifting priorities competing demands and operational challenges while maintaining accuracy and composure  
• Initiative & Teamwork: Proactive contributor who supports teammates shares ideas for improvement and steps in where needed to ensure team success  
• Operating in Ambiguity: Comfortable working in a developing function where processes and responsibilities may evolve over time 

WHY YOULL LOVE THIS ROLE: 

Youll join a growing team where your work has clear visibility and impact as processes and structure continue to evolve. This is an opportunity to contribute to process improvements and increasing efficiency as the function develops. 

Youll have a supportive hands-off manager focused on outcomes accountability and results giving you autonomy to own your work with clear expectations and trust to execute. This role is a great fit for someone who enjoys ownership values clarity and wants to grow alongside a team that is scaling and taking on more responsibility. 

IMPORTANT INFORMATION: 

We believe in supporting not only those we serve but also each other fostering a collaborative and supportive work environment for Cambrian and Compass are Equal Opportunity Employers. 

5/20

#DCBJ

#LI-MM1

Remote Work :

No

Employment Type :

Full-time