Training Program Manager, Amazon Worldwide Grocery Stores (WWGS)

Application deadline: Jun 30 2026

The World Wide Grocery Stores (WWGS) training team drives operational excellence through innovative scalable training solutions that empower thousands of team members and leaders across Amazons grocery portfolio. We support multiple grocery formatsfrom neighborhood markets to large-format storesand were seeking an exceptional training professional to join our dynamic fast-paced environment where we constantly raise the bar on operational training.

In this role youll own the end-to-end design development implementation and measurement of training solutions that enhance team member performance strengthen operational capabilities and support Amazons customer-centric mission. Youll work cross-functionally with Operations PXT and business partners across regions using data and technology to create scalable learning experiences that drive measurable business impact.

Our primary customers are the field operations teams who run our grocery stores every day. Youll navigate a complex matrixed organization to deeply understand their needs then design and deliver training solutions that translate into real-world performance improvements on the store floor. If youre passionate about developing people thrive in ambiguity and want to shape the future of one of Amazons fastest-growing businesses we want you on our team.


Key job responsibilities
Lead the end-to-end design development implementation and iteration of learning projects that drive operational excellence across multiple grocery formats and regions
Design and implement measurement strategies (Kirkpatrick model business impact analysis) to evaluate program effectiveness and drive continuous improvement
Write compelling business documents (6-pagers program briefs status reports) and develop instructional content using authoring tools; present data-driven recommendations to senior leadership
Build and maintain strong partnerships with stakeholders across Operations PXT and regional leadership to align learning solutions with business priorities
Design curriculum frameworks and create scalable mechanisms for program adoption quality control and change management across stores
Develop data-driven insights using metrics and associate performance data to inform program strategy and demonstrate ROI
Facilitate virtual and in-person training sessions to store trainers when needed
Champion team member development needs while balancing business requirements operational constraints and labor model considerations
Conduct ongoing training needs assessments through field observations stakeholder interviews and data analysis to identify gaps and prioritize solutions
Partner with field operations leadership to validate training effectiveness and gather frontline feedback; travel to store locations as needed (up to 5% expected)
Leverage AI tools and technologies to automate tasks support data analysis and streamline content reviews to increase team efficiency and quality


A day in the life
Your day might start with Ops PXT Field Training or project partners in meetings focused on updates to training content or projects and the resources needed to successfully implement them. Mid-morning you join a cross-functional call with regional Operations leadersyour primary customersto align on an upcoming process change that requires new training content. After lunch you review learner feedback data and iterate on a training module applying instructional design principles to refine content and scope a new e-learning course. You may periodically visit stores to see training in action and gather frontline insights. Throughout the week you provide insight and inputs to training strategy documents develop content in authoring tools manage stakeholder alignment across multiple time zones and drive crisp decisions to keep your projects on track.

About the team
The WWGS training team is a collaborative group of learning professionals dedicated to building operational capability across Amazons grocery portfolio. We sit within the broader Operations Business Support (OBS) Change Enablement (CE) organization and partner closely with PXT Operations leadership and technology teams. Our team develops and delivers training solutions that span the full associate lifecyclefrom Day 1 onboarding through leadership readiness. Were data-driven customer-obsessed and passionate about making our stores great places to work and shop. We value diverse perspectives move fast and support each other through regular collaboration shared best practices and a commitment to each others growth.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree in Instructional Design Adult Learning Learning & Development Human Resources Organizational Development or related field (or equivalent)
- 3 years of experience in training instructional design or learning & development experience with authoring tools (Articulate Vyond Adobe Creative Suite Camtasia or similar)

- Masters degree in Instructional Design Adult Learning Organizational Development or related field
- 3 years of driving end-to-end delivery and communicating results to senior leadership
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience in change management and process improvement designing scalable solutions and implementing quickly
- Experience in grocery retail store operations or field operations environments
- Experience with learning management systems (KNet Amazon Learn) or other enterprise learning platforms
- Experience building processes training project frameworks and program schedules
- Experience using AI tools (e.g. generative AI automation platforms) to improve workflow efficiency data analysis or content development.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 74200.00 - 129800.00 USD annually
USA IL Chicago - 74200.00 - 129800.00 USD annually
USA TX AUSTIN - 74200.00 - 129800.00 USD annually
USA VA Arlington - 74200.00 - 129800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually