Trading Floor IT Support Analyst

Engineers And Constructors International

Job Location:

Houston, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join the ECI Groups Professional Technical Services Network as ancontract Trading Floor IT Support Analyst.This is a Houston based contract role with an anticipated 6-month duration with a estimated start on June 1 2026. Note: You must be a US Citizen or Permanent US Resident to qualify for this position.

About the Role

As aTrading Floor IT Support Analystyou will assist in the design coding reviewing analyzing and modifying of technical solutions. Your Interaction will be limited mostly to within own team. Limited exposure to / interaction with business leadership. Works under supervision. Works within standard procedures and work instructions and under the guidance of a more experienced colleague.
The roleworks to provide or maintain IT operational effectiveness within the trading environment.

You will provide the first level of support for things such as PC hardware and networking systems Windows environment standard Microsoft Office packages trading specific packages used for analytics a variety of external information services online trading systems and services and all in house systems essential for the trading network to function.
To fulfil this role you need to be familiar with local major Trading systems and with the way in which these are used by the Business to facilitate their work.
You are also required to liaise with the Global Helpdesk Trading Delivery Vertical Teams other IT Teams and external Vendors on such issues that cannot be addressed within the TS team.
This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

Key Roles and Responsibilities

Provide effective IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting; Windows OS PC network Microsoft Office (M365 suite) Exchange and Active Directory trading specific packages external information services online trading platforms bespoke trading applications
Focal point/ go-to resource at local site
Mentoring and onboarding responsibilities for new permanent and contract staff at local site
Maintain good working relationship with stakeholders such as the Trading business users IT Service Desk and partners vendors and IT management
Work collaboratively within Shell IT (i.e. Service Assurance team Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes
Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business

Please Note: The ECI Group uses AI-assisted tools in the early stages of application review with all decisions guided by human oversight and fully compliant with General Data Protection Regulation (GDPR) and ECI Groups applicable data protection policies and Privacy Notice.

Required Experience:

Manager

You will provide the first level of support for things such as PC hardware and networking systems Windows environment standard Microsoft Office packages trading specific packages used for analytics a variety of external information services online trading systems and services and all in house systems essential for the trading network to function.
To fulfil this role you need to be familiar with local major Trading systems and with the way in which these are used by the Business to facilitate their work.
You are also required to liaise with the Global Helpdesk Trading Delivery Vertical Teams other IT Teams and external Vendors on such issues that cannot be addressed within the TS team.
This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

Key Roles and Responsibilities

Provide effective IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting; Windows OS PC network Microsoft Office (M365 suite) Exchange and Active Directory trading specific packages external information services online trading platforms bespoke trading applications
Focal point/ go-to resource at local site
Mentoring and onboarding responsibilities for new permanent and contract staff at local site
Maintain good working relationship with stakeholders such as the Trading business users IT Service Desk and partners vendors and IT management
Work collaboratively within Shell IT (i.e. Service Assurance team Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes
Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business

Required Experience:

Manager