Tier I Helpdesk Service Desk-Phone Support
Job Location:
Clearwater, SC - USA
Yearly Salary:
Posted on:
Vacancies:
Job Summary
As a Service Desk Tier I Technician youll be the first point of contact for clients helping resolve IT issues answering technical questions and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced team-oriented environment.
What Youll Do
Respond to support tickets and resolve IT issues quickly and efficiently
Troubleshoot hardware software and network problems
Provide clear technical guidance to clients
Document incidents and resolutions in the ticketing system
Escalate complex issues to Tier II when needed
Work closely with other IT teams to improve the client experience
Continue growing your skills through training and development
What Were Looking For
Associate degree in IT or related field (preferred)
1 year of experience in technical support with an MSP. MSP experience is a must for this role
Familiarity with remote support ticketing and monitoring tools
Strong communication skills able to explain tech to any audience
Ability to multitask and thrive in a fast-paced environment
About Company
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