Technology Technician Tier I

Rochambeau The French International School of Washington DC (Rochambeau) has an immediate opening for aTechnology Technician - Tier I Full-time.

Location:Bethesda MD
Reports to:Director of Information Technology
Job Type: Administration full-time salary non-exempt
Salary Information: The salary for this position is set at$annually minus applicable taxes and legal withholdings. Final compensation will be determined based on applicable education and years of experience.
Benefits:In addition to base compensation this position is eligible for: paid time off paid holidays and health and retirement benefits enrollment which includes medical dental vision life insurance and a 403(b) plan.

THE SCHOOL
Rochambeau a coeducational day school offers an exceptional blend of the French curriculum and a robust English program to a diverse student body of about 1300 from Preschool to 12th grade. Our school thrives on diversity housing over 80 nationalities. We steadfastly promote a culture of diversity equity and inclusion.

At Rochambeau we value our school-based and in-person work environment for all faculty and staff. We believe on-site collaboration fuels our commitment to fostering a vibrant and inclusive educational environment. This in-person interaction is integral to our school values allowing us to engage more fully communicate effectively and cultivate a strong community spirit.

POSITION SUMMARY
TheTechnology Technician - Tier Iprovides elevated technical support incident management and oversight for the schools on-premises and cloud-based systems. Reporting directly to the Director of Information Technology the successful candidate monitors network operations perimeter defense firewall activity and backup/recovery systems. This role is responsible for driving the resolution of support tickets performing root-cause analysis managing patch deployments and documenting system updates. The technician balances analytical precision with a service-oriented approach to ensure all school-issued hardware software and peripheral infrastructure operate efficiently across the community. The ideal candidate must also demonstrate the competencies and behaviors needed to support the core values vision and mission of Rochambeau.

ESSENTIAL DUTIES & RESPONSIBILITIES

These examples of duties and responsibilities are intended only as examples of the various job duties to be performed. The omission of specific duties does not exclude them from the position if the work is a similar related or logical assignment to the position. Faculty and staff positions are school-based and in-person.

Support & Incident Management:

• Provide advanced customer service and elevated technical support to end-users to resolve escalated hardware software and connectivity issues in a timely manner

• Manage track and resolve service tickets addressing performance SLAs and conducting root-cause analysis for recurring technical incidents

• Support end-user platforms across a diverse ecosystem including iOS devices Windows 10/11 macOS ChromeOS MS Office/365 and Google Workspace

• Troubleshoot and maintain campus hardware infrastructure including wireless/wired networks projectors interactive displays and printers/copiers

• Communicate complex technical concepts clearly to non-technical staff and faculty monitoring incidents through to verifiable resolution

Systems & Network Administration Support:

• Assist in monitoring network operations perimeter defenses firewall activity and backup/recovery frameworks

• Oversee device patch management system updates and software upgrades using designated RMM tools

• Deploy user workstations and devices using mass deployment tools including Acronis Snap Deploy and Securly

• Identify on-site panel/switch port locations and maintain accurate data closet labeling

• Coordinate and interact effectively with external hardware and software vendors for system troubleshooting and support

Inventory Training & Documentation:

• Formulate and update technical documentation system update logs internal process workflows FAQs and end-user training manuals

• Assist in training guiding and mentoring temporary Help Desk support staff

• Track audit and maintain accurate records of the schools hardware and software inventory

• Evaluate emerging hardware and software products for camp-wide compatibility expandability and ease of maintenance

Professionalism & Compliance:

• Maintain strict confidentiality regarding all institutional data security protocols and school matters

• Foster an environment of mutual respect responsibility and safety among all school constituents

• Demonstrate a high degree of cultural competency and a collaborative mindset when interfacing with students faculty and administrators from diverse backgrounds

• Dedication to Rochambeaus vision mission values and strategic goals.

QUALIFICATIONS
Minimum Requirements

• Bachelors degree from an accredited institution preferably in computer science network engineering information technology or a related field

• 2 years of relevant hands-on technical support and system troubleshooting experience

• Advanced configuration knowledge of Google Workspace Microsoft Windows Desktop/Server environments and network operating systems

• Proven ability to write clear structured technical documentation and operational procedures

• Strong analytical and research skills to diagnose and resolve technical issues efficiently

• Ability to work effectively with diverse departments and to communicate clearly and effectively with non-technical users

• Demonstrated ability to prioritize multiple assignments independently meet deadlines and maintain a punctual daily schedule

• Must be open to cross-training and possess the flexibility to handle changing duties as assigned

• Adherence to the Schools mission and philosophy and compliance with the background check requirement including fingerprinting

• Three Professional References (name position contact number and email) listed on your CV/resume

Preferred Qualifications

• Active professional certifications desired (e.g. Network Security MCP Azure or Google Support certifications)

• Experience with Aruba switches Meraki and Juniper Mist wireless network administration

• Familiarity with Sophos Acronis and modern RMM/MDM management suites.

• Previous experience working within a private international or K-12 educational setting

• Bilingual proficiency in French and English is highly desired

PHYSICAL DEMANDS

This position primarily operates in a school/office environment. The role requires prolonged periods of sitting standing bending reaching and walking extensive use of computers and other office equipment and occasional lifting pushing pulling or other moving of equipment up to 50 pounds.

SPECIAL NOTES

In accordance with Maryland House Bill 486 Rochambeau is required to contact all former employers to request information relating to child sexual abuse or sexual misconduct involving the applicant. If you would like additional information please visit House Bill 486.

All final candidates will be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks these same sexual violence or sexual harassment questions will also be asked.

EQUAL OPPORTUNITY EMPLOYER

Rochambeau is an equal opportunity employer and is deeply committed to serving its communityadvancing access and equity and ensuring that all individuals are welcomed and valued. Allapplicants are protected under Federal law from discrimination based on race color religion sexnational origin disability age and genetics or any other basis protected by law. Rochambeau iscommitted to fostering a diverse and inclusive community and strongly encourages all qualifiedindividuals to apply. For an applicant requesting assistance with the employment applicationprocess please contact Human Resources at or. For moreinformation about Rochambeau please visit theRochambeau website.