Information Technology Technician

We are seeking a detail-oriented and proactive Information Technology Technician to support the daily operations of the organizations IT systems. This role is responsible for providing technical support maintaining hardware and software and ensuring reliable system performance in a remote work environment. The ideal candidate is technically capable customer-focused and able to troubleshoot a wide range of IT issues.

Key Responsibilities

• Provide technical support to end users via phone email chat and remote tools
• Troubleshoot hardware software and network-related issues
• Install configure and maintain computer systems peripherals and applications
• Assist with user account management password resets and system access
• Support network connectivity VPN access and cloud-based platforms
• Document technical issues resolutions and procedures in ticketing systems
• Escalate complex technical problems to senior IT staff as needed
• Perform routine system updates patches and maintenance tasks
• Ensure compliance with IT policies cybersecurity standards and best practices
• Assist with onboarding and offboarding employees from an IT perspective

Qualifications

• Associates or Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)
• 13 years of experience in IT support or technical roles
• Knowledge of Windows macOS and basic networking concepts (TCP/IP DNS VPN)
• Familiarity with ticketing systems such as ServiceNow Zendesk or Jira
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to work independently in a remote environment
• Certifications such as CompTIA A Network or similar are preferred

Core Competencies

• Technical Troubleshooting
• IT Systems Support
• Customer Service
• Attention to Detail
• Problem-Solving
• Time Management

Benefits

• Fully remote work environment
• Competitive hourly compensation
• Training and certification support
• Career advancement opportunities within IT teams
• Collaborative and supportive work culture