Technology Support Representative II
Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Technology Support III role owns complex technical issues and incidents endtoend ensuring system stability risk mitigation and customer trust. This role applies advanced diagnostics and systems thinking while leading incident triage coordinating crossfunctional response and serving as the primary bridge between GlobalCare and Engineering Product and Platform teams. The position plays a critical role in translating technical findings into business impact and institutionalizing learning across the support model.
Main Responsibilities
- Own complex issues and incidents endtoend ensuring stability risk mitigation and customer trust
- Lead incident triage and coordination driving urgency clarity and accountability across teams
- Apply systems thinking and advanced diagnostics to identify root cause and prevent recurrence
- Act as the primary liaison between GlobalCare and Engineering Product and Platform teams influencing priorities and outcomes
- Translate technical findings into business impact trends and actionable insights
- Maintain clear consistent communication with all stakeholders throughout the incident lifecycle
- Build and maintain knowledge base articles
- Coach teams in real time during active incidents to improve capability and outcomes
Qualifications :
- Bachelors degree preferred; equivalent experience considered
- Demonstrated experience supporting complex technical environments
- Advanced troubleshooting and diagnostic skills
- Experience leading or coordinating incident response
- Strong ability to communicate technical concepts in business terms
- Experience collaborating with Engineering Product or Platform teams
- Proven experience in technical writing content creation or writing online help/knowledge base articles.
Additional Information :
Benefits:
Paid Holidays and Vacation
Medical Dental & Vision benefits that start on the first day of employment
No-cost mental health support for employee and dependents
Childcare tuition discounts
No-cost fitness nutrition and wellness programs
Fertility benefits
Adoption assistance
401k matching contributions
15% off the purchase price of stock
Company bonus
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
