Technical Support & Deployment Specialist

At Cogstate were advancing the science of brain health - making it faster easier and more accurate to assess cognition across clinical trials healthcare settings and everyday life.

Our digital cognitive assessments are trusted by researchers clinicians and pharmaceutical partners around the world helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation Cogstates assessments are used in more than 150 countries and over 2000 clinical trials.

Our global team of experts - spanning psychology data science operations and technology - works together to solve complex challenges in brain health assessment always with a patient-first mindset. Whether were supporting a multinational Alzheimers trial or developing tools to bring cognitive testing into routine care our work is meaningful collaborative and constantly evolving.

At Cogstate were not just imagining the future of brain health - were building it.

Thats why were seeking a Technical Support & Deployment Specialist accountable for providing high-quality technical support across the organization while owning device imaging deployment and hardware lifecycle management. This role is responsible for diagnosing and resolving technical issues configuring and deploying endpoints and ensuring all devices meet company security and operational standards. The position requires a hands-on technician with strong troubleshooting capability experience with Windows imaging and endpoint management and a disciplined approach to documentation and process adherence.

This is a hybrid role which requires in-office attendance at Cogstates headquarters in New Haven CT.

Key Responsibilities

• Provide day-to-day IT support for internal users and external sites (onsite and remote).
• Diagnose and resolve hardware software and network issues across endpoints.
• Troubleshoot Windows macOS iOS and Android devices.
• Escalate complex issues appropriately and contribute to root cause analysis.
• Build maintain and deploy standardized Windows images.
• Configure and provision laptops desktops and mobile devices.
• Manage full device lifecycle (procurement staging deployment refresh decommission).
• Ensure devices comply with security baselines and company standards.
• Support MDM platforms (e.g. Intune JAMF or equivalent).
• Perform hardware diagnostics repair coordination and replacement.
• Configure and validate hardware to meet operational requirements.
• Install and support endpoints peripherals and office IT equipment.
• Assist with testing and validation of specialized or site-specific equipment where required.
• Maintain accurate documentation for device builds configurations and support procedures.
• Document incidents resolutions and changes in the ticketing system.
• Create and update SOPs knowledge base articles and technical guides.
• Track asset inventory and maintain accurate records.

Requirements

• Associate or Bachelors degree in Information Technology Computer Science or equivalent experience
• CompTIA A or equivalent certification (preferred)
• 24 years of experience in IT support or desktop support roles
• Proven experience with Windows image creation and deployment (required)
• Experience with device provisioning and endpoint management
• Strong background in hardware troubleshooting and support
• Experience supporting Windows macOS and mobile devices
• Exposure to Microsoft 365 and Azure AD / Entra ID environment.
• Experience with MDM solutions such as Intune JAMF or similar

Skills Knowledge and Specialist Expertise

• Strong troubleshooting skills across hardware operating systems and applications
• Experience with Windows imaging technologies (Autopilot MDT SCCM or equivalent)
• Knowledge of device lifecycle and asset management practices
• Understanding of endpoint security patching and configuration management
• Familiarity with networking fundamentals (DNS DHCP connectivity troubleshooting)
• Strong documentation and organizational skills
• Ability to work independently manage priorities and operate in a fast-paced environment
• Clear communication skills with both technical and non-technical users
• Basic scripting or automation experience (PowerShell preferred not required)

Whats In It For You

• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future Cogstate invests in you too: we match up to3% of your yearly salary in Cogstates 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health Dental & Vision Coverage: Weve invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

Our Culture
We bring our whole selves to work every day. Were courageous and we deliver together. Were passionate individuals who enjoy working together. Were brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If youre ready to help us in our journey to optimize the measurement of brain health around the world pleaseapply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email .

Privacy Notice for Job Applicants

Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws including the Australian Privacy Principles (APPs) the UK General Data Protection Regulation (UK GDPR) California Consumer Privacy Act (CCPA) Virginia Consumer Data Protection Act (VCDPA) Colorado Privacy Act (CPA) and similar laws in other jurisdictions.

For more information on how we collect use and protect your data and your rights under these laws you can find Cogstates privacy policy by clicking here.