Technical Support Analyst

About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic technology-driven leader in the golf industry uniting two premier brandsGOLFTEC and SKYTRAKwith a shared mission: to help people play better golf. GOLFTEC the world leader in golf instruction leverages proprietary swing motion capture technology OptiMotion to deliver data-driven coaching and measurable improvement. By providing instant actionable feedback GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance. SKYTRAK the most popular consumer launch monitor and golf simulator brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance practice with purpose and enjoy the game year-round. Together GOLFTEC Enterprises is redefining how golf is taught practiced and experienced. We combine cutting-edge technology industry expertise and a passion for innovation to create meaningful impactfor golfers employees and the future of the game. Role Overview: Were looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. Youll be the first line of technical assistance for our clients helping troubleshoot issues guiding users and ensuring smooth operation of our systems. If you enjoy helping people and making technology work for them this role is perfect for you. Key Responsibilities: Respond to technical inquiries via email chat and phone in a timely and professional manner. Troubleshoot software hardware and network issues for clients or internal teams. Document incidents solutions and knowledge base articles to improve support processes. Collaborate with engineering and IT teams to escalate and resolve complex technical issues. Maintain a positive and proactive approach to customer service. Identify recurring technical problems and suggest process improvements. Requirements: Proven experience in technical support IT helpdesk or related roles. Strong problem-solving skills and ability to troubleshoot technical issues remotely. Excellent verbal and written communication skills. Familiarity with Windows Mac and common business software. Knowledge of networking cloud services or SaaS platforms is a plus. Comfortable working independently in a remote environment and managing multiple priorities.

This is a remote position.

Required Skills:

Proven experience in technical support IT helpdesk or related roles. Strong problem-solving skills and ability to troubleshoot technical issues remotely. Excellent verbal and written communication skills.

Required Education:

Collaborate with engineering and IT teams to escalate and resolve complex technical a positive and proactive approach to customer service.