Technical Success Consultant
Job Location:
Philadelphia, PA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
AVEVA is creating software trusted by over 90% of leading industrial companies.
Salary Range:
$89300.00 - $192600.00This pay range represents the minimum and maximum compensation that the position offers and final compensation can vary within the range depending on work location job experience skills and relevant educational attainment and/or training.
Job Title:Technical Success Consultant
Location:Philadelphia PA /Houston TX
Employment Type:Full time (Hybrid- 2-3 days onsite)
The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices technical knowledge and their industryexpertiseto deliver services to our strategic customers as well as to a broader scope within the AVEVA customer base and sales Technical Consultant role helps shape our customers vision of how AVEVA software including the PI System infrastructure supports and enhances business drivers and goals.
We are looking for people with strong real-time operational data system technical skills or related Industry and technical experience. Typical activities include workshops coaching sessions installations/upgrades/migration experience Asset Framework and Analytics training use case discovery demonstration best practice documentation PI System architecture development and documentation and other activities to promote the adoption of the AVEVA solutions including PI System to all levels of a customer organization. You will collaborate with our entire organization tooptimizethe benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVAs core industries. Ideally the candidate also has a broad knowledge around related modern technologies: Cloud IoT highly distributed systems Analytics Business Intelligence (BI) Artificial Intelligence (AI) etc.
Responsibilities:
Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
Act as a technical liaison to assigned customer accounts collaborating with Customer Success Managers to maximize customer value and drive new business.
Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
Lead conversations to help focus on the vision where the PI System adds business value at all customer levels. Examples include Administration/IT Staff Operations Management and Staff C level executives.
Have a strong interest in growing your career andparticipatingin both internal and external training programs to keep abreast of emerging technologies and markets.
Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
Influence and drive adoption of the PI Infrastructure through product demonstration Proof of Value and other promotional activities.
Assistwith risk vs. benefit analysis to help the customer understand the ramifications of various deployment options.
Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
Mentor other team members on industry product and/or technology topics.
Qualifications:
Bachelors degree or higher in engineering or another technical field
5 yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
Hands on PI System experience highly desired
Strong leadership customer service and interpersonal relationship skills
Solid oral written presentation and communication skills
Ability to work as part of a team to solve problems and share best practices
Ability to set priorities and manage multiple activities
Experience working with C-level executives a plus
A background in architectures and enterprise-wide design methodologies a plus
Willing and able to travel aspossibly forup to 50%
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
Find out more: Benefits include:
Flex work hours 20 days PTO rising to 25 with service three paid volunteering days primary and secondary parental leave well-being support medical dental vision and 401K.
Its possible were hiring for this position in multiple countries in which case the above benefits apply to the primary location. Specific benefits vary by country but our packages are similarly comprehensive.
Find out more: working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: AVEVA
AVEVA is a global leader in industrial software with more than 6500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
We are committed to embedding sustainability and inclusion into our operations our culture and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Required Experience:
Contract
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
