SAP CRM Consultant

SAP CRM Functional Consultant

1. 10 years of hands-on experience in SAP CRM functional consulting including implementation enhancement and production support projects.

2. Strong expertise in SAP CRM Order Management including order creation service requests returns credit memo and debit memo processes.

3. Extensive experience in SAP CRM and SAP SD integration with a solid understanding of Order-to-Cash (O2C) business processes.

4. Expertise in configuring and implementing complex pricing scenariosusing SAP CRM standard pricing functionality.

5. Experience integrating SAP CRM with other systemssuch as SAP Gateway SAP BW SMTP Salesforce (SFDC) APIGEE GCP and middleware platforms.

6. Strong knowledge of SAP integration technologies including IDocs ALE RFC EDI and interfaces with non-SAP applications.

7. Ability to create functional specifications test scripts and support SIT/UAT testingusing tools such as ALM Worksoft ValGenesis ServiceNow and SharePoint.

8. Excellent troubleshooting and analytical skillsto identify and resolve complex functional and technical issues across integrated systems.

9. Working knowledge of ABAP debugging and syntaxto collaborate effectively with technical teams and analyse application issues.

10. Strong communication stakeholder management planning and team collaboration skills with a Bachelors degree or equivalent professional experience preferred.

Must-Have Skills

• SAP CRM
• CRM Order Management
• CRM-SD Integration
• Pricing Configuration
• IDoc / EDI / ALE / RFC
• Functional Specifications & Testing
• SAP Support & Implementation