Technical Service Technician Bilingual (Spanish) Preferred

Want to build a brighter bolder future and cultivate your career Join Ecolabs team and help create a world in which we all thrive.

Ecolab is seeking a Technical Service Technician. As a Technical Service Technician you will provide telephone (virtual) technical support to the Ecolab sales and service organization and customers. You will play a key role in troubleshooting equipment and application issues delivering accurate technical guidance and supporting varied aspects of Ecolab business including but not limited to Institutional Warewashing Laundry and Housekeeping with training provided as needed.

Whats in it For You:

• The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments
• Work with the worlds most recognized and iconic brands
• The ability to make an impact with a company that is passionate about your career development
• On-the-job training where you will learn from subject matter experts with proven success
• Access to best-in-class resources tools and technology
• The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

What You Will Do:

• Support the effectiveness and productivity of the sales and service organization by delivering precise technical information to serve end-use customers
• Provide routine call coverage on mid-level call complexity within areas of competence
• Deliver accurate courteous and timely customer service within defined performance standards
• Contribute to troubleshooting product and equipment quality issues and participate in new systems development
• Complete case documentation internal Emergency Service Requests (ESRs) quality tracking reports and follow-up communications accurately and on time
• Participate in special projects and continuous improvement initiatives

Position Details:

• Location: This is a hybrid position (3 days in office 2 days remote) working in-person at Ecolabs Schuman Campus in Eagan MN.
• Work Schedule: Sunday-Saturday 6am-10pm*

*Position requires 40 hours per week. Specific days / shifts will be determined based on current business needs.

Minimum Qualifications:

• High School Diploma or equivalent
• 3 years of professional experience preferably in a technical support or related role
• 2 years of customer service or customer interaction experience
• Intermediate proficiency with Microsoft Office applications (Word Excel Outlook etc.)
• Proficiency in English (written and verbal) is required; bilingual (Spanish) is highly preferred
• Ability to troubleshoot operational preventative maintenance and training issues remotely

Preferred Qualifications:

• Bachelors degree or current enrollment in a Bachelors degree program
• Basic math skills to calculate consumption flow rates concentrations use cost and dilution rates
• Familiarity with ticketing systems and video communication tools / platforms
• Excellent verbal and written communication skills to clearly explain technical concepts
• Must be capable of solving product and equipment system application problems over the phone frequently with limited background information
• Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation

About Ecolab:
At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.