Technical Service Representative
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
Overview
Minerals Technologies Inc.is a global technology-driven specialty minerals company that develops produces and markets a wide range of minerals and mineral-based products and services.
Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging food and pharmaceuticals household and personal care pet care automotives and many more as well as in industrial settings like steelmaking metalcasting construction infrastructure and wastewater remediation.
We are listed on the New York Stock Exchange under the ticker symbol MTX headquartered in New York City and have over 150 locations worldwide with 4000 employees in 34 countries and 12 R&D centers.
We put people at the center of everything we do -- working safely communicating openly and managing our resources and businesses responsibly.
Company: Minteq a Minerals Technologies company is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. From design and installation to the maintenance of customized solutions we provide truly turnkey solutions that help our partners increase productivity enhance yields reduce downtime and lower overall costs.
Position: Technical Service Representative
Location:USA Mesa AZ
What We Offer:
- Competitive pay commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan
Responsibilities
Job Summary
We are seeking a hands-onTechnical Service Representative with strong mechanical and electrical troubleshooting skills to support refractory products and systems in steel manufacturing environments. This is a field-focused role working directly in mills to improve equipment performance reliability and safety.
Equipment Production & Installation
- Provide on-site support for refractory systems (EAF BOF ladles tundish furnaces)
- Troubleshoot mechanical and electrical issues in high-temperature industrial environments
- Support installation commissioning dry-outs and repairs of refractory linings
- Evaluate wear failures and process conditions; recommend improvements
- Read and interpret drawings schematics and process diagrams
- Partner with plant operations maintenance and engineering teams
- Complete service reports and support root cause analysis (RCA)
- Follow all plant safety requirements (LOTO confined space PPE)
Service
- Support of crew leaders reg. technical problems with our machines
- Organizing of spare parts parameterization installation and commissioning on site if necessary
- Analysis of weak points and faults and the development of improvements in order to increase durability and availability
- Customer support at worldwide-located customer or via Telephone Email remote control etc.
Other Duties & Responsibilities
- Performs other duties as assigned.
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Operational Excellence / Lean Processes:
- Actively participates in the implementation of sustainable improvement processes such as 5S Kaizen Daily Management Control Standard Work and Problem Solving.
- Attend all OE training as it is deployed by the OE team.
- Suggestions meet requirement per year. Gemba walk done daily
Qualifications
Knowledge Skills & Abilities:
- Provide on-site support for refractory systems (EAF BOF ladles tundish furnaces)
- Troubleshoot mechanical and electrical issues in high-temperature industrial environments
- Support installation commissioning dry-outs and repairs of refractory linings
- Evaluate wear failures and process conditions; recommend improvements
- Read and interpret drawings schematics and process diagrams
- Partner with plant operations maintenance and engineering teams
- Complete service reports and support root cause analysis (RCA)
- Follow all plant safety requirements (LOTO confined space PPE)
Qualifications:
- Associate degree or technical certification (or equivalent experience)
- 3 years in steel refractory or heavy industrial field service
- Strong mechanical skills (hydraulics rotating equipment material handling)
- Electrical knowledge (motors controls drives basic PLC troubleshooting)
- Ability to read technical drawings and schematics
- Strong problem-solving and customer-facing skills
- Willingness to travel and support outages/shutdowns
Working Conditions: Steel mill and industrial sites (heat dust noise). Ability to lift up to 50 pounds. Must be able to withstand the physical pressure of the constant standing walking bending climbing kneeling crouching reaching sitting extremes of hot and cold as well as carrying lifting pushing and pulling heavy objects. Must be able to handle a high level of stress. Full PPE required at all times.
Physical Abilities: Ability and willingness to undertake business travels within North America.
Valid Drivers License required.
Safety Equipment: Safety equipment required while performing the duties of this job include but not limited to an ANSI approved hardhat and safety glasses safety shoes/boots with steel toe protection. Also may be required to wear goggles cotton or high impact gloves work vest respirator chemical/Neoprene Gloves Chemical Apron Hearing Protection face mask and Fall Protection device.
Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or web based training as it applies to this particular position.
Additional refresher safety training will be required as management deems appropriate or as dictated by MSHA/OSHA regulations.
Required Experience:
Unclear Seniority
About Company
Minerals Technologies Inc. is a resource and technology-based company that develops and produces performance-enhancing minerals, mineral-based, and synthetic mineral products.
