Technical Operations Coordinator

Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goals Ready to elevate your career alongside driven and talented colleagues If that sounds like you explore a career at Alegeus today. Opportunity Happens Here.

Technical Operations Coordinator

Join our team at Alegeus where youll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Operations Coordinator youll play a pivotal role in keeping our technology ecosystem running smoothly ensuring highimpact escalated issues are prioritized clearly communicated and resolved with speed and precision. Youll collaborate closely with clientfacing teams and technical partners embrace a spirit of innovation and build an enriching career with us while delivering exceptional experiences for our customers. Collaborate with dedicated colleagues embrace a spirit of innovation and build an enriching career with us.

OPPORTUNITY HAPPENS HERE REALIZE YOURS

Alongside the best and the brightest you will regularly:

• Own and prioritize highimpact technical issues to ensure they receive the attention they deserve

• Act as a critical connector between clientfacing teams and Technical Operations translating urgency into clear action

• Drive issues from intake to resolution orchestrating collaboration across engineering product and operations teams

• Keep stakeholders informed with clear confident communication ensuring transparency and trust at every step

• Spot patterns and trends in escalations turning insights into process improvements that prevent future issues

• Contribute to a culture of continuous improvement by supporting postincident reviews and refining best practices

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers risk-takers and innovative thinkers. As a Technical Operations Coordinator these skills are essential for success:

• Abilities: Strong organizational communication and problemsolving skills with the ability to stay calm focused and collaborative in highpressure situations

BECAUSE WE CARE WE OFFER:

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this positions compensation grade and represents a blended range across our three hub locations: Florida Massachusetts and Wisconsin. Within this range individual compensation is determined based on a variety of factors including but not limited to job-related skills experience and education. This range may also be adjusted based on geographic location and market addition to base salary total compensation may include bonuses incentive plans and a comprehensive benefits package.

Position Compensation Range:

Alegeus may use AI technology during candidate interviews. The uses include recording note-taking and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview please notify your recruiter in advance of the interview. Otherwise by agreeing to an interview with us you consent to the use of AI technology during your interview.