Technical Customer Support, Support II

Overview:

At Zebra we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring we develop smart solutions that anticipate our customers and partners needs and solve their challenges.

Being part of Zebra Nation means you are seen heard valued and respected. Drawing from our unique perspectives we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations their employees and those they serve.

Youll have opportunities to learn and lead in a forward-thinking environment defining your path to a fulfilling career while channeling your skills toward causes you care aboutlocally and globally.

Come make an impact every day at Zebra.

What Were Looking For:

Communicates varied technical solutions to customers via multiple channels using effective communication listening and comprehension skills.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
Manages multiple tickets related a spectrum of technical problems.
Collaborates with fellow technicians and supervisor to solve complex problems.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates leadership qualities.
Demonstrates strong customer service communication and problem solving skills.

Qualifications:

Minimum:

• High School Diploma or equivalent vocational experience
• 1 years of customer technical support experience
• Must have technical experience working with hardware and software
• Must be able to work in our Holtsville NY location on a hybrid schedule (3 days minimum a week in office)

Preferred:

• Mobile Device Management (MDM) experience
• Mobile computing device is a plus
• Experience with wireless networks and Wireshark preferred.
• Experience with Microsoft Intune
• Customer service values / orientation
• Solid professional work behaviors (attendance teamwork time management)
• Strong Communication skills (listening providing clear and concise information using proper language and grammar)
• Experience with Wireless LAN focused networking is a plus but not required

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position please contact us at

Know Your Rights:

sus Derechos:

will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation at .

Pay Range:

Incentive Compensation:

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive including healthcare wellness inclusion networks and continued learning and development offerings. We offer community service days in addition to the traditional insurances compensation parental leave employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location job-related skills knowledge and experience.

Additionally all Zebra roles are eligible for cash incentive programs. For example sales roles have additional opportunity to earn substantial variable compensation tied to quota most other roles the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing which is why we offer flexibility for our teams including: hybrid work adaptable hours Summer Flex Fridays Focus Fridays and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers please be aware our recruiters will always connect with you via @ email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However every decision regarding interviews and hiring is made by our dedicated team because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data see our Zebra Privacy Policy.