Technical Alignment Manager ALLO KC

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

• Serve as the primary technical advocate for a dedicated client portfolio building strong long-term partnerships with key business leaders owners and C-suite contacts.
• Provide strategic guidance by understanding client business goals and conducting regular service reviews to ensure alignment with ALLOs best practices.
• Proactively translate complex technical concepts troubleshoot issues and provide analytical problem resolution using an expert-level knowledge of ALLOs products.
• Collaborate with internal Sales Engineering and Support teams to champion client needs and ensure seamless service experience.
• Drive process improvement by documenting solutions in a knowledge base and identifying opportunities to streamline and automate procedures.
• Maintain clear and timely communication with client leadership across all channels.

EDUCATION/EXPERIENCE:

• Bachelors degree in computer science or MIS preferred or Formal Technical education
• 5 years of experience in a client-facing technical role with proven ability to build and maintain strong relationships with business leaders and C-suite executives.

SKILLS / KNOWLEDGE / ABILITIES:

• Strategic Communication:Exceptional ability to articulate complex technical concepts to non-technical audiences acting as a strategic advisor to clients.
• Technical Breadth:A jack-of-all-trades background with strong holistic knowledge across networking infrastructure and application support.
• Network Administration:Solid understanding of LAN/WAN DHCP DNS and VLANs with proficiency in troubleshooting tools (e.g. PING TRACERT).
• Microsoft Ecosystem:Deep expertise in Windows 10/11 Windows Server Active Directory (Azure and on-prem) Group Policy and PowerShell.
• Cloud & Application Support:Hands-on experience with Microsoft Office 365 migrations and management along with troubleshooting web-based applications.
• Security & Permissions:Firm grasp of user/email account management file/share permissions and resolving common security issues like virus/malware.
• Must be available for occasional after-hours work and on-call rotations.

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.