Systems Development Manager, Kumo

The AWS Kumo Event Management team is looking for an experienced engineering leader to grow a rapidly expanding applications development team with the charter to build software at the core of AWS by empowering the engineers representatives and leaders who assist customers at all levels to provide unparalleled service and insight. When AWS services go down our team provides the tooling that enables the response. Our number one goal is to enable relevant accurate and timely communication to AWS customers when they need it most. As the manager of this team you will own execution towards that goal delivering applications incrementally for your customers by obsessing over their needs so that they can focus on their obsession for AWS customers.

You would be joining as we begin transforming AWSs Large Scale Event handling for our customers. You will lead a growing team of engineers hiring mentoring and coaching them as you scale the organization. You will be responsible for delivering technology solutions that scale at the rapidly growing pace of the AWS customer and partner community and you will help shape the technical vision and quickly iterate on tooling used by technology leaders across the company to drive AWSs customer-impacting event handling processes.

To accomplish these goals you will partner closely with product managers engineers and customers to ensure your team is delivering interfaces that make it easy to do complex tasks without dumbing them down. If applying your leadership skills at scale and working in a dynamic and delivery-focused environment interests you this is the perfect role.

Key job responsibilities
- Lead hire develop and retain a team of engineers building event-management tooling used across AWS during customer-impacting events.
- Own the teams roadmap working backwards from customer needs to define priorities and shape long-term technical strategy.
- Set the bar for engineering excellence coding standards architectural review CI/CD automation and operational readiness and coach engineers to meet it.
- Drive operational excellence for a 24x7 service through automation metrics and continuous process improvement.
- Lead root cause analysis for service issues and metric anomalies and ensure learnings flow back into the architecture.
- Partner with product managers sibling engineering teams and customer-facing leaders across AWS to deliver interfaces that handle complex event-response workflows without sacrificing usability.
- Identify and manage technical and operational risks communicating clearly with stakeholders across the organization.
- Track team progress and customer impact using clear metrics and SLAs.

- 3 years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
- 5 years of managing system or software development teams experience
- 7 years of relevant hands-on systems engineering and administrative work in networking storage systems operating systems experience
- Bachelors degree in Computer Science Engineering Mathematics or a related field
- Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization
- Experience in managing system or software development teams
- Experience (hands-on) in systems engineering and administrative work in networking storage systems and operating systems
- Experience in agile software development methodology

- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Knowledge of systems engineering fundamentals (networking storage operating systems)
- Experience with Agile engineering practices (Kanban continuous delivery etc.)
- Experience with AWS platforms services and design patterns

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 166300.00 - 225000.00 USD annually